Customer Service Representative

We are looking for a motivated and customer\-focused **Customer Service Representative** with a minimum of **1 year of experience** to join our client’s team in Dubai. The ideal candidate will be responsible for delivering excellent customer support, handling inquiries efficiently, and ensuring a positive customer experience at every touchpoint. **Key Responsibilities:** * Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner. * Provide accurate information regarding products, services, and company policies. * Resolve customer complaints and issues efficiently while ensuring customer satisfaction. * Escalate complex cases to the appropriate departments when required. * Maintain and update customer records in CRM systems. * Follow up with customers to ensure issues are fully resolved. * Support internal teams with customer feedback and insights. * Meet individual and team performance targets, including response time and satisfaction metrics. **Requirements:** * Minimum **1 year of experience** in customer service or a related role. * Strong communication and interpersonal skills. * Customer\-centric mindset with a positive and professional attitude. * Ability to multitask and work in a fast\-paced environment. * Basic proficiency in MS Office and CRM systems. * Strong problem\-solving and conflict\-resolution skills. * Ability to work flexible shifts if required. This role is ideal for individuals who are passionate about delivering excellent service and building strong customer relationships in a dynamic environment.