Customer Service Representative

**Title** : Travel Claims Associate **Pay:** MAX $17\.50/HOUR **Location:** REMOTE **Duration:** 6 Month Contract Required Skills \& Experience High school diploma or equivalent required 1\+ years experience claims processing, travel, insurance, or customer service strongly preferred Strong written and verbal communication skills Detail‑oriented with the ability to manage multiple claims at once Comfortable working remotely and using claims management systems Customer‑first mindset with strong problem‑solving skills Job Description: Insight Global's client is hiring Travel Claims Associates to support customers filing travel‑related insurance claims. In this fully remote role, the Travel Claims Associates will play a critical part in helping travelers navigate unexpected disruptions by reviewing coverage, processing claims, and providing clear, compassionate support throughout the claims process. Day to Day: Review and adjudicate travel insurance claims (trip cancellation, interruption, delay, medical, baggage, etc.) Interpret policy coverage and explain benefits clearly to customers Communicate with customers via phone and email to obtain information, provide updates, and explain claim outcomes Request and review documentation to support claim decisions Follow internal workflows to ensure timely, accurate claim resolution Meet productivity and quality standards while delivering a positive customer experience