Job Description
About The Company At TTEC, we are a global leader in customer experience consulting, technology, and managed services. Our mission is to help brands deliver smarter, more human-centric customer interactions by leveraging cutting-edge data, artificial intelligence, and innovative technology solutions. With a strong commitment to excellence and a focus on fostering a diverse and inclusive workforce, TTEC prides itself on creating meaningful connections between our clients and their customers. Our award-winning culture has earned us recognition as a Great Place to Work, reflecting our dedication to employee satisfaction, professional growth, and community engagement. We believe that a diverse team enhances our ability to serve a global customer base effectively and authentically.
About The Role The Healthcare Customer Service Representative role is a vital position within our organization, designed to support consumers by providing exceptional service related to their healthcare benefits. Working remotely from your home in California, you will be the primary point of contact for customers seeking assistance with their healthcare plans, coverage options, and related inquiries. Your empathetic approach and problem-solving skills will help ensure each customer interaction is handled with professionalism, accuracy, and care. This role offers an excellent opportunity to develop your customer service skills within the healthcare industry, contribute to meaningful consumer experiences, and be part of a supportive team environment. You will receive comprehensive training to prepare you for success and ongoing coaching to enhance your capabilities, all while working in a flexible, remote setting that promotes work-life balance.
Qualifications
- Minimum of 6 months of customer service experience
- High school diploma or equivalent
- Strong empathy, patience, and attentiveness to customer needs
- Proficiency with computer systems and Windows-based applications
- A dedicated, distraction-free home workspace
- A secure, high-speed wired internet connection (minimum 25 Mbps)
- Ability to work a set schedule including designated breaks and lunch periods
Responsibilities
- Answer incoming calls from customers seeking assistance with healthcare benefits
- Engage thoughtfully with customers to understand their specific needs and concerns
- Research across multiple systems to resolve customer questions accurately and efficiently
- Provide clear and accurate information to help consumers navigate healthcare options and coverage
- Manage a high volume of interactions while maintaining professionalism and quality standards
- Adhere to scheduled shifts, including breaks and lunch periods, to ensure consistent coverage
- Document customer interactions accurately within the CRM system
- Collaborate with team members and supervisors to improve service delivery
- Participate in ongoing training and development sessions to enhance skills and knowledge
Benefits
- Competitive base hourly wage starting at $17.65
- Comprehensive benefits package which may include paid time off (PTO), health and wellness incentives, and tuition reimbursement
- Supportive environment focused on professional growth and career development
- Access to individualized coaching and thousands of free courses for skill enhancement
- Inclusive, community-oriented culture that encourages giving back and teamwork
- Flexible remote work arrangement promoting work-life balance
Equal Opportunity
TTEC is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We welcome applicants of all backgrounds regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We believe that diversity enriches our team and enhances our ability to deliver exceptional service. We are dedicated to creating an environment where all employees feel valued, respected, and empowered to bring their authentic selves to work. Our commitment to equal opportunity extends to all aspects of employment, including recruitment, hiring, training, and advancement.