Accepting Applications
Full-time
Remote
LinkedIn
Posted 1 month, 2 weeks ago
25 views
0 applications
Job Description
Job Title: Customer service representative
Although this is a remote position, candidates must reside near one of the approved Client hub locations:
- Plano, TX
- Phoenix, AZ
- Atlanta, GA
- Houston, TX
- New Jersey
- Jessup, PA
- New York
Job type: Contract Role (W2)
Job description
- Providers, health plan employees, employees and clients.
- Responsible to complete research using provided resources to ensure accurate and quality service is being delivered as contracted with the client while remaining within CMS guidelines and adhering to department internal policies and procedures. Outbound calls are periodically required for surveys and resolution of outstanding issues.
- Performs as an advocate by educating the caller of all necessary information and alternatives as it relates to the call to promote one call resolution and develop and maintain effective working relationships with internal and external customers.
Schedule: 8:00am – 6:00pm EST -- 30-minute lunch break -- 2 – 15-minute breaks