Customer Service Representative - AVMA (Remote)

Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer\-focused organizations directly. Employer Industry: Insurance Distribution **Why Consider This Job Opportunity** * Salary up to $21\.88 per hour * Opportunity for career advancement and growth within the organization * Supportive and collaborative work environment * Chance to deliver high\-touch, white\-glove service experiences to members * Engage in cross\-functional collaboration to enhance operational efficiency and member experience * Less than 5% travel required for occasional association or partner events **What To Expect (Job Responsibilities)** * Serve as the primary internal point of contact for assigned associations, providing insights, guidance, and support * Own and resolve complex account issues, policy questions, and escalations requiring advanced analysis and discretion * Collaborate across various departments to support end\-to\-end case resolution and process improvement * Manage and prioritize a caseload of complex matters requiring investigation and follow\-through * Identify trends and elevate recommendations for improvement based on member interactions and feedback **What Is Required (Qualifications)** * Bachelor's degree or comparable professional experience * Experience in customer service, insurance, financial services, or a related field * Demonstrated ability to deliver exceptional service and build trust through professionalism and clear communication * Strong research, analytical, problem\-solving, and time\-management skills * High attention to detail with the ability to manage multiple complex matters simultaneously **How To Stand Out (Preferred Qualifications)** * Life \& Health license preferred, or the ability to obtain within 90 days * Experience handling escalated or high\-importance accounts in the insurance industry * Familiarity with service environments where discretion and technology\-enabled solutions are critical \#Insurance \#CustomerService \#CareerOpportunity \#ProfessionalGrowth \#WhiteGloveService "We prioritize candidate privacy and champion equal\-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top\-tier employer." \#ResonanceCXPartners