Customer Service Representative (11:30am - 8:00pm EST shift)

Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer\-focused organizations directly. Employer Industry: Employee Benefits Management **Why Consider This Job Opportunity** * Competitive medical, dental, and vision benefits for employees and their families * Company\-funded HSA, pre\- and post\-tax 401(k) with a company match up to 5% * Generous vacation policy and Life Balance Reimbursement Plan for work\-life balance * Opportunity for personal and professional growth within a supportive environment * Community involvement through a volunteer program to support team members' passions * Work remotely from designated states within the U.S. **What To Expect (Job Responsibilities)** * Field phone calls and emails from clients and participants regarding account inquiries and claims * Process forms and enter data related to benefits management in a timely manner * Research and respond to claims\-related questions * Log and tag calls to support excellent customer care and internal communication * Maintain high\-quality work that promotes the company's core values **What Is Required (Qualifications)** * High school diploma or GED; an Associate's or Bachelor's degree is preferred * At least one year of professional work experience, preferably in a call center or high call volume environment * Knowledge of benefits management (CDH and COBRA) is highly preferred * Strong organizational and prioritizing skills, with the ability to multi\-task in a collaborative environment * Proficiency in Microsoft Office and other web\-based products **How To Stand Out (Preferred Qualifications)** * Experience using a CRM system, especially the Alegeus system * Strong interpersonal skills with the ability to handle conflict professionally * Internally motivated with a desire for personal and professional growth * Above\-average analytical and problem\-solving skills \#EmployeeBenefits \#CustomerService \#RemoteWork \#CareerGrowth \#CommunityInvolvement We prioritize candidate privacy and champion equal\-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top\-tier employer. \#ResonanceCXPartners