Customer Service Operations Associate - TJ / 1846378

Our client Imran Electronics is looking for a Customer Service Operations Associate in Karachi Hi\-Q LED TV is seeking a motivated Customer Service and Operations Executive to join our team. This entry\-level role is ideal for candidates with no prior professional experience who are eager to develop skills in social media handling, Microsoft Excel operations, and departmental supervision. As part of our team, you will contribute to the smooth operation of customer service processes and support the overall efficiency of operations within the company. Your proactive approach and attention to detail will help ensure that customer inquiries are handled promptly and that operational tasks are executed effectively. In this role, you will work closely with various teams to oversee daily operational activities and support social media engagement efforts. While this position does not involve managing a team, you will be expected to collaborate well with colleagues and provide assistance wherever necessary to improve service quality and operational performance. This position offers an excellent opportunity to grow your professional skills in a dynamic work environment focused on delivering exceptional customer experiences. **Responsibilities** * Handle incoming customer inquiries and provide timely, accurate responses through various communication channels, including social media platforms. * Manage social media accounts by posting content, responding to messages, and monitoring customer feedback to enhance brand reputation. * Perform daily Microsoft Excel operations to update and maintain records related to customer service activities and operational metrics. * Support the supervision of the department by assisting in tracking workflow, organizing tasks, and identifying areas for improvement. * Collaborate effectively with different teams to ensure the smooth coordination of operations and deliver efficient customer service. * Maintain comprehensive and organized documentation of customer interactions and operational processes for reporting purposes. * Assist in the implementation of customer service policies and procedures to maintain high service standards. * Identify common customer issues and communicate these to management for potential resolution and process enhancement. * Contribute ideas to improve departmental workflows and enhance customer satisfaction. * Participate in training programs and team meetings to improve skills and stay updated with company policies and operational protocols.