Customer Service Manager

We are seeking a strategic, hands\-on Director of Customer Service to lead the customer service function in a high\-volume environment within a well\-established **B2B industrial distribution organization.** This leader will own service strategy, drive team performance, and optimize systems (EDI/ERP) while partnering cross\-functionally to elevate both customer experience and operational efficiency. 💼 Key responsibilities: * Lead and develop the customer service team, fostering a performance\-driven and accountable culture * Oversee order management, escalations, pricing and stock checks, and overall service delivery * Drive optimization of EDI and ERP workflows to improve efficiency and accuracy * Partner with IT, Sales, and Operations to streamline processes and strengthen communication * Lead continuous improvement initiatives and implement standardized service processes * Provide reporting, insights, and reco **mmendations** to senior leadership ✅ Qualifications: * 5\+ years of customer service leadership experience * experience in B2B required, wholesale distribution is an asset * Strong EDI experience * Process\-driven with a strong systems mindset * Post secondary education in Business Administration or other related field What we offer * Salary 90,000\- 100,000 * annual bonus * health, dental and vision benefits * 4 weeks vacation