Customer Service Manager

The ideal candidate is responsible for leading a team of trained product experts who provide our customers with a delightful, frictionless experience. **Responsibilities** * Provide leadership and coaching to assure that all employees succeed in meeting individual performance goals as well as career growth * Establish performance benchmarks and hold team to those goals * Resolve customer conflicts and handle escalation procedures **Qualifications** * Bachelor's degree or equivalent experience * 3\+ years' of customer service * Excellent written and verbal communication skills * Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)