Customer Experience Specialist

**Customer Experience Agent – Hybrid (Putney, London)** **Join the team reinventing how shared household bills are managed.** 📍 *3 days/week in our Putney office* 👉 **Apply now to become one of the voices shaping exceptional customer experience at The Bunch.** **About The Bunch** Shared household bills are messy, confusing and far too timeconsuming. At The Bunch, we’re changing that. We give customers one fixed monthly payment covering everything — energy, broadband, water and more. No chasing people for money. No admin black holes. No stress. We’re a fastgrowing startup with a bold, human approach. If you care about simplifying the messy parts of everyday life, you’ll feel right at home. **The Role** As a **Customer Experience Agent** , you’ll be the first point of contact for customers needing clarity, support or help navigating their account. You’ll resolve a wide range of queries and complaints across email, phone, and chat — taking full ownership from first contact to resolution. You’ll also play a key role in improving the product. Customer insights drive our operational, product and communication decisions — and you’ll help shape that feedback loop. **What You’ll Do** * Provide empathetic, human support to customers via email, phone and chat * Own customer issues fully — no passing the buck * Manage and resolve complaints, including investigations and supplier communication * Handle billing questions, water services queries, account changes, cancellations and refunds * Spot recurring issues and share insights with Product, Operations and Engineering * Turn frustrated customers into brand advocates through clear communication and follow\-through * Contribute to continuous improvement via “Fix It Friday” sessions **What You’ll Bring** * Experience in customer support, service or complaints * Strong communication — clear, simple, human * Calm under pressure and confident juggling multiple cases * Ownership mindset and attention to detail * Experience with multi\-channel support tools (Zendesk/Intercom or similar) **What You’ll Get** 🌱 **Growth** – Clear progression to Senior CX Agent or Team Lead 📚 **Training** – Support from the Head of CX, internal coaching and exposure to cross\-team work 💡 **Impact** – Your work will directly improve customer experience and influence product decisions 🏋️ **Perks** – Free on\-site gym access, all equipment provided **Ready to help customers get their time \& sanity back?** 👉 **Apply today.**