Customer Service Executive - Provisioning & Configuration

About The Company Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Job Description - - 3-5 Years of total experience - Excellent verbal/ written English and communications skills - Ability to manage field partners for successful field maintenance execution and validation. - Should have knowledge of RF, Microwave, wireless technology. - Should have fault management experience with transmission equipment's. - Understanding of alarms and ability to identify service impact - Should have fair understand of Broadband network and ability to identify faulty segment (Access, Backhaul, Core etc.) - Tool experience: Remedy, Netcool, Service Now, Mosaic, Comptel, PWB, Xpetrak, NxT, Tableau - Ability to analyze network performance insights, triggers and identify issues that need maintenance work

Routine Maintenance:

• Network at Risk, Field Tickets, Change Request creation - Field work order creation and liaising with contractors - Technical support tech for on-site works - Perform pre \& post modem checks - Dropbox monitoring - Review and validate completed works - Validate works, payment claims validation

Proactive Maintenance:

• Monitor triggers (Service Escalation, Node Health, Critical/Major Severity, Daily Flipping list) - Create/close emergency change request - Perform pre \& post modem checks, status checks and confirm resolution - Perform modem swap back-end activities - Validate works, Payment claims validation.

Shift 24 x7 rotational shift including Australia business hours shift from 1:30 AM, 2:30AM to 10:30AM,12:30PM

Should have the

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