Customer Service Executive-Premium Inbound

**Job Requirements** About the Role Step into the spotlight as a Customer Service Executive – Premium Inbound at IDFC FIRST Bank! You’ll be the trusted voice for our premium customers—delivering fast, first\-time resolutions, personalized support, and a world\-class service experience. If you’re passionate about people and love solving problems, this is your moment to shine. Key Responsibilities **Primary Responsibilities** * Handle inbound queries from premium customers with speed and empathy * Ensure high First Contact Resolution (FCR) and low Average Handling Time (AHT) * Meet service quality and turnaround time (TAT) benchmarks * Promote digital channels for smarter service delivery Secondary Responsibilities * Drive service excellence initiatives within the contact center * Contribute to continuous improvement and customer delight * What We’re Looking For Education * Bachelor’s degree in any discipline (Engineering, Commerce, Arts, Science, Business, etc.) **Experience** * 2–5 years in customer service, preferably in a premium or banking environment * Skills \& Attributes * Excellent communication \& problem\-solving skills * Strong customer focus and ability to handle high\-value interactions * Tech\-savvy with CRM and digital tools * Energetic, empathetic, and performance\-driven