Colleague Experience Manager

Shape the colleague experience from the first day to farewell

We are looking for a people-focused leader who thrives on creating exceptional colleague experiences and building high-performing HR operations teams. As the Colleague Experience Manager, you will play a pivotal role in ensuring colleagues and their families receive seamless support across onboarding, HR operations, accommodation, transport, and offboarding services.

This role is ideal for someone who combines strong operational expertise with empathy, leadership, and a passion for continuous improvement.

Why Join Us?

This is an opportunity to join a forward-thinking organisation that is shaping world-class experiences for thousands of people every day.

You will be part of an environment where employee experience is not treated as an administrative function, but as a *strategic priority that directly impacts how people feel, perform, and grow within the organisation* *.*

Here, you will have the chance to:

• Be part of a team that genuinely values service excellence, collaboration, and continuous improvement.
• Work in a fast-paced, multicultural environment where no two days are the same.
• Contribute to meaningful HR initiatives that directly improve the employee journey from day one through to offboarding.
• Gain exposure to multiple HR disciplines, systems, and large-scale operational processes.
• Work closely with senior stakeholders and cross-functional teams across the business.
• Develop your leadership capability in an environment that encourages learning, ownership, and growth.

This role is designed for someone who wants to do more than “run processes” — it is for someone who wants to

shape how employees experience the organisation at every stage of their journey

.

You will be trusted with responsibility, given visibility, and supported to grow into more senior HR leadership roles in the future.

If you are looking for a role where you can make a real difference, build strong operational expertise, and grow your career in a high-performance HR environment, this opportunity will give you exactly that platform.

What You'll Be Responsible For

Colleague Experience \& Service Delivery

• Oversee onboarding, HR operations, accommodation, transport, and offboarding services.
• Ensure timely, accurate, and colleague-centric support throughout the employee lifecycle.
• Handle complex escalations and provide expert guidance on HR operational and policy matters.
• Drive continuous improvement in service standards, KPIs, and colleague satisfaction.

Process Excellence \& Compliance

• Ensure data accuracy within HR systems and immigration-related processes.
• Monitor critical timelines and compliance requirements.
• Identify process gaps and recommend improvements.
• Support the design and enhancement of colleague induction and HR operational processes.

Stakeholder \& Operational Management

• Collaborate with Talent Acquisition, HR Business Partners, Finance, and other stakeholders.
• Support HR projects and transformation initiatives.
• Contribute to budgeting activities and operational planning.
• Manage procurement and administrative responsibilities associated with the HR function.

Team Leadership \& Development

• Manage, coach, and develop a team of Colleague Experience professionals.
• Mentor team members, identify development opportunities, and build capability across the function.

The Ideal Candidate

We're looking for someone who combines operational excellence with empathy and strong people leadership.

*You will thrive in this role if you:*

• Enjoy leading and developing teams.
• Are highly organised and detail-oriented.
• Can manage multiple priorities in a fast-paced environment.
• Have strong stakeholder management skills.
• Are comfortable resolving complex employee matters with professionalism and empathy.
• Have a continuous improvement mindset and enjoy driving change.

*Essential Requirements*

• Minimum 5 years of experience in Human Resources.
• Previous experience demonstrating leadership or team management capabilities.
• Strong interpersonal and customer service skills.
• Experience with

Oracle HRMS is a must

• Excellent organisational, problem-solving, and time management abilities.
• Proficiency in Excel, Word, PowerPoint, and HR systems.
• Strong written and verbal communication skills in English.
• Ability to work effectively in a fast-paced, dynamic environment.
• Experience in large, multicultural organisations.

*Preferred Qualifications*

• Diploma, Associate, or Bachelor's degree in Human Resources or a related field.
• CIPD, SHRM, CPP, or other HR certifications.
• Additional language skills.