Job Description
*Client Care Professional | ABS International | US Campaign*
*Gulistan-e-Johar Block 14, Karachi | 6 PM – 2 AM | Permanent | On-site*
*ABS International is hiring a Customer Support Representative for our US-facing inbound support team at our Gulistan-e-Johar office.*
*The Company:*
Established in 2009, ABS International operates as a direct US Principal — owning its brands, its client relationships, and its operations from end to end. We are not a sub-campaign operator and we are not dependent on someone else's contract renewal. Our team has received their salary on the same fixed date, every single month, for sixteen consecutive years. That record has never been broken.
*The Role:*
This is an inbound customer support position serving a live US customer base. You will be handling incoming queries from US customers — resolving issues, managing follow-ups, updating records in our CRM, and ensuring every interaction is handled with patience, clarity, and genuine care. This is not a scripted ticketing role where you read from a template and close the call. The quality of every conversation matters here and the customer on the other end can tell the difference.
*What You Will Earn:*
*Base Salary:* PKR 35,000 – 45,000 per month based on experience
*Attendance Allowance:* PKR 3,000 every month
*Performance Incentive:* PKR 10,000 – 12,000 monthly based on individual performance
*Daily Cash Reward:* Top daily performer earns a cash reward every working day
*Paid Annual Leave:* 15 days fully paid
*Provident Fund:* Structured company provident fund, long-term security, not just a monthly salary
*What This Role Offers:*
Permanent, full-time employment not a contract tied to a campaign's lifespan. A fully professional, structured corporate work environment. Daily experience inside a live US CRM system skills that follow you everywhere. Structured onboarding from day one clear expectations before your first call. A management team that tracks individual growth and acts on it. Sixteen years of consistent operations, consistent culture, and consistent payroll.
*Who Should Apply:*
Fluent spoken and written English is non-negotiable — you will be speaking with US customers every single working day and the quality of those conversations is the foundation of this role. Prior experience in inbound customer support, BPO, or call center environments is strongly preferred. The ideal candidate is patient, composed under pressure, and takes genuine pride in leaving a customer better off than when they called. Fresh candidates with outstanding English, a warm phone manner, and a calm professional attitude are also welcome to apply.
*Shift and Location:*
Monday through Saturday, 6:00 PM to 2:00 AM.
Fully on-site at C-215, Gulistan-e-Johar Block 14, Karachi.