Job Description
*ABS International is hiring Customer Support Representatives for our US-facing night shift team at our Gulistan-e-Johar office.*
*The Company:*
Established in 2009, ABS International operates as a direct US principal, owning its brands, client relationships, and operations from end to end. We are not a middleman and we are not running on someone else's contract. Our team has been paid on the same fixed date, every single month, for sixteen consecutive years. That record has never been broken.
*The Role:*
This is an inbound customer support position serving real US customers on a live campaign. You will be handling incoming queries, resolving issues, managing follow-ups, and updating records inside a US CRM system. This is not a scripted ticketing role. Every customer interaction is different, and the quality of how you handle it matters.
*The right person for this role does not just close a ticket. They make the customer glad they called.*
*What You Will Earn:*
Base Salary: PKR 35,000 – 45,000 per month
Attendance Allowance: PKR 3,000 every month
Performance Incentive: PKR 10,000 – 12,000 monthly based on individual performance
Daily Cash Reward: Top daily performer earns a cash reward every working day
15 days fully paid annual leave
Provident Fund: Structured company provident fund
*What This Role Offers:*
Permanent, full-time employment — not a contract tied to a campaign's lifespan. A fully professional, structured corporate work environment. Daily experience inside a live US CRM system — skills that build your professional profile. Structured onboarding from day one — clear expectations before your first call. A management team that tracks individual growth and acts on it. Sixteen years of consistent operations and an unbroken payroll record.
*Who Should Apply:*
Fluent spoken and written English is non-negotiable — you will be speaking with US customers every night and the quality of those conversations is the foundation of this role. Prior experience in customer support, BPO, or call center environments is preferred. The ideal candidate is patient, composed under pressure, and takes genuine pride in resolving a customer's problem rather than simply closing it. Freshers with outstanding English and a calm, professional phone manner are also very welcome to apply. Full availability for 10:00 PM to 6:00 AM, Monday through Saturday, is essential.