Branch Support - Aluva

**About Rentokil PCI** Rentokil PCI is India's leading pest control service provider and a Rentokil Initial brand. Formed in 2017 through a joint venture between Pest Control India and Rentokil, it operates across 300 locations, aiming to set new standards in customer service. The company focuses on industry\-leading operations through best practices, innovation, and digital technologies. In 2024, Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and footprint further. **For more details:** https://www.rentokil\-pestcontrolindia.com **Requirements** **About the Role:** * The Jr. Executive/Executive/Sr. Executive/Assistant Manager is responsible for supporting end\-to\-end branch operations, including customer communication, documentation, invoicing, compliance, and coordination with internal teams. * The person will report to the ABM/BM, The incumbent will have to work as part of a multi\-functional team and this involves collaboration with the internal team and external stakeholders. **Job Responsibilities** * Attend incoming calls at the branch, transfer calls, take messages, and provide information to prospects/customers as required * Manage emails received on the central email ID, including directing, assigning, and responding to queries * Assign iCABS tickets and coordinate with relevant employees for timely status updates * Handle invoice\-related activities, including forecasting, suspensions, printing, and distribution * Raise CR (Change Request) tickets for price decreases * Generate renewal reports and letters for SEs, and process renewals (at existing or revised pricing) * Raise termination requests through the portal as needed * Maintain SHE\-related documentation, including fumigation certifications and register updates * Oversee license renewals, ensure compliance, and coordinate for audit readiness * Prepare incentive calculations for timely submission * Manage attendance inputs and standard requirements such as mediclaim, contract labour details, and indents * Prepare and maintain branch customer documentation, including quotations, compliance records, OCCs, POs, warranties, etc. * Enter receipts and deposit slips in the system and make necessary adjustments on behalf of other branches * Raise credit note requests in the system as applicable * Oversee petty cash portal operations and liaise with local banks for related activities. * Maintain conveyance records for technicians * Upload service dockets for key accounts * Perform additional tasks as assigned by the Branch Manager, in alignment with branch operations **Key Result Areas** * Timely and error\-free handling of operational tasks * Accurate documentation and compliance tracking * Effective coordination across teams and platforms * On\-time submission of reports and invoices * Proactive support in audits, SHE, and regulatory requirements **Competencies (Skills Essential To The Role)** * Effective communication skills (Written and Verbal) * Accuracy in documentation and data entry * Multi\-Tasking * Time Management **Educational Qualification / Other Requirement** * Any Graduation degree * 1\-4 years of experience (based on the designation) required in Back Office Administration * Preferably from MNC * Proficient in MS\-Office/G\-Suite **Role Type / Key Working Relationships** * Individual contributor role * External\- Customers and customer representatives * Internal \- Sales, Operations, Business support functions **Benefits** **What can you expect from RPCI?** Our Values Lie At The Core Of Our Mission And Vision. We Believe That It's Our People Who Make Our Company What It Is. We Believe In * Safety * Integrity * Innovation * Learning \& Development * Open \& Transparent * Performance Orientation * Benefits **DEI statement:** At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.