Branch Sales Officer

**Job Description** **About the Role** Oversee branch service functions to deliver superior customer experiences, enhance cross\-selling initiatives, and ensure adherence to defined service standards and operational controls. **What You Will Be Doing** * Execute branch activities related to new business accurately and within defined timelines, ensuring an excellent customer experience. * Actively promote and sell appropriate financial products to achieve assigned sales targets. * Provide accurate information and professional guidance to customers in line with the Staff Code of Conduct. * Support overall branch operations under the guidance of the Line Manager, adhering to departmental policies, procedures, and regulatory requirements. * Perform additional duties as assigned by the Line Manager to support effective branch functioning. * Ensure full compliance with the Branch Governance Charter, service standards, and operational controls. * Follow established Operating Procedures and maintain consistent adherence to them. * Deliver assigned sales and service tasks with precision and within agreed timelines. * Maintain a high level of professionalism while consistently delivering superior customer service. * Adhere to Business Continuity Management (BCM) requirements and participate in mandatory training programs. * Build and maintain effective working relationships with internal stakeholders and customers to support business objectives. **What We Are Looking For** **Qualification** * Bachelor’s degree or equivalent qualification. **Experience** * Operates within the bank’s sales strategy, compliance guidelines, and customer service standards. * Adheres to regulatory requirements, internal policies, and risk management protocols. Follows approved product programs, pricing structures, and promotional campaigns. * Behavioral Competencies: Fostering teamwork, building collaborative relationships, adaptability and resilience, team collaboration, result orientation, problem solving * Functional Competencies:Attention to detail, effective communication, technical proficiency, Initiative in the area of work for achieving sales.