Booking Coordinator

**Position:** Booking Officer **Location:** Absolute Interpreting and Translations Ltd, office\-based, Monday to Friday, 9am–6pm **Responsibilities:** • Manage client and contractor booking enquiries and job allocations in a fast\-paced office setting. • Respond promptly to telephone calls, emails, and portal requests, facilitating bookings and assigning tasks to interpreters. • Ensure efficient workflow and meet daily targets by prioritising job allocation effectively. • Allocate a minimum of 150–180 bookings to contractors each day. • **Handle client and interpreter complaints professionally, including complaint logging, escalation, investigation, and resolution in line with company procedures.** • **Manage emergency and urgent bookings effectively, often under time\-critical and high\-pressure conditions.** **Qualifications and Skills Required:** • Demonstrated professional demeanour, particularly in high\-pressure situations. • Exceptional short and long\-term memory to retain crucial booking details and client information. • Strong attention to detail, maintaining focus on daily tasks throughout the day. • Honesty, punctuality, and a strong sense of responsibility for all assigned tasks. • Proactive approach to resolving booking issues, including finding solutions and collaborating with linguists for optimal job assignments. • Adherence to company procedures and policies at all times. • Proficient typing skills, with basic knowledge of MS Outlook and database usage. • Outstanding interpersonal, written, and verbal communication skills. • Ability to provide two references from previous employers. • Strong problem\-solving abilities, ensuring customer satisfaction through innovative solutions. • Effective multitasking skills, adapting to the daily challenges and responsibilities of the role. • **Proven experience in complaints handling and complaints management.** • **Extensive experience working in a fast\-paced, demanding, and target\-driven environment, including managing emergency bookings and working under sustained pressure.** Besides Qualifications/Skills, candidates must be used to working in a fast paced and target driven environment and working under real pressure of meeting daily targets. **Benefits:** Joining Absolute Interpreting and Translations Ltd offers a range of benefits and opportunities: • Collaborate with a supportive and diverse team in a welcoming international environment. • Enjoy a fulfilling role that rewards hard work and dedication. • Thrive in an environment that presents daily challenges, fostering personal and professional growth. • Gain valuable experience that enhances your CV and enriches your personal development journey. • Opportunity to progress within the business • **Possible free parking space** We are seeking a committed individual with a positive attitude, ready to contribute to our team's success. If you are prepared to work hard and grow with us, we welcome your application. If you want, I can also produce: * A **shorter advert version** for Indeed/LinkedIn * A **screening checklist** aligned to these requirements * **Interview questions** focused on emergency bookings, complaints, and targets