Job Description
Job Description
Exceptional Hospitality Starts with You
Conrad London St James is one of Hilton’s three global luxury brands and reflects the bold, inspired and personalized service we offer our guests. The hotel is renowned for its excellent service and is in the top 5% of hotels in London and the Top 10% in the world.
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2026
*Proudly voted by our Team Members*
A World Of Rewards
- Salary: £31,434 plus an expected average annual service charge likely to be between £5000 - £6000
- Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
- Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
- Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
- Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
- Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
- Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves, care for members of their team, and care for their loved ones. Eligible Team Members receive free counselling and support through our best-in-class Employee Assistance Program (EAP)
- Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
- Smart uniform provided
- Free and healthy meals when on duty
- Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.
Responsibilities
The Venue – Blue Boar Pub Situated in the heart of Westminster, the Blue Boar Pub is a modern gastropub, with a particular focus on traditional tavern fayre. 300 metres away from the Houses of Parliament, we pride ourselves on our warm service with the walls adorned with plenty of original artwork, inspired by political satire, and like to consider ourselves a place with many regular customers, as well as the inevitable tourist trade. We were crowned as Regional winner for ‘Best Pub \& Bar’ in London and County winner for Greater London. We have also been named the one to watch at the top 50 Gastro Pub Awards – an accolade that we take great pride in.
Here's What You'll Do During a Typical Day
- Delight our guests: Bring an upbeat and friendly attitude to all guest interactions and proactively look for ways to make their experience special
- Ensure seamless beverage operations: Manage all beverage operations for designated banquets and outlets, ensuring top-tier quality, service, and marketing strategies that maximize profitability and customer satisfaction
- Drive revenue growth: Implement innovative marketing strategies, up-selling techniques, and promotional initiatives to maximize beverage sales and profitability
- Enhance guest satisfaction and service excellence: Support the development and implementation of guest satisfaction strategies, monitoring trends, gathering feedback, and driving continuous improvements to elevate the guest experience
- Lead a high-performing team: Supervise and support team members, recruit new talent, monitor development and performance, provide coaching and foster a positive and productive work environment
- Uphold regulatory standards: Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member well-being
What will I be doing?
- Manage the Pub service to consistently meet high standards
- Effectively control the flow of customers and the interaction between the front and back-of-house throughout service
- Ensure Team Members maximize all sales opportunities and consistently maintain brand standards with high levels of customer service
- Handle all customer inquiries in an appropriate and professional manner
- Accurately manage all transactions during service
- Manage Team Member schedules, stock, and wastage levels
Qualifications
What It Takes to Make the Stay At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member
A passion for spreading the light and warmth of
Hospitality
. Acting with
Integrity
and always doing the right thing. Inspiring others through
Leadership
. A belief that
Teamwork
drives the best outcomes. A sense of
Ownership
and accountability. And a focus on the
Now
, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
About Us
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.