LILETH CLARKE

- Handled an average of 60 inbound and outbound calls daily, maintaining a 98% customer satisfaction score through empathetic, solution-focused communications, achieving CSAT scores above 95%. - Consistently exceeded monthly sales targets by 15-25%, contributing to a 20% increase in repeat purchases across assigned customer accounts. - Provided expert product guidance on hearing aid devices, leading to a 30% improvement in first-call resolution rates and reduced return requests by 12%. - Processed and tracked 80 online orders weekly using CRM and e-commerce platforms with zero data entry errors. - Resolved complex billing, technical, and product inquiries with an average handle time under 6 minutes, outperforming team benchmarks. - Supported cross-functional collaboration with fulfillment and QA teams, improving order accuracy and delivery times by 10% month-over-month.

- Delivered high-quality support via live chat and email, assisting users with booking inquiries, cancellations, and platform policy questions while maintaining a first-response time under 60 seconds. - Maintained a CSAT score of 90% by resolving complex user concerns with clarity, speed, and empathy. - Collaborated cross-functionally with internal tech and operations teams to troubleshoot platform issues and relay user feedback, directly contributing to process improvements and feature updates. - Handled a high volume of daily inquiries in a fast-paced, contract-based environment, adapting quickly to evolving tools and policies. - Exceeded service benchmarks by optimizing resolution efficiency and reducing average handling time by 20% within the first month.

- Handled an average of 80-100 inbound calls daily, assisting customers with placing orders, tracking deliveries, and resolving service concerns in a fast-paced environment. - Resolved customer issues on the first call in 85% of cases, contributing to higher customer satisfaction and retention. - Utilized proprietary systems to verify order accuracy, apply promotions, and escalate complaints to the appropriate internal departments when necessary. - Managed high-volume call queues during peak hours, maintaining a call response rate of under 60 seconds to minimize drop-offs. - Delivered accurate menu guidance, upselling items and increasing average order value by 15% through strategic recommendations.

- Conducted 60-80 outbound and inbound calls per day, targeting both individual travelers and corporate accounts to promote hotel bookings and loyalty program enrollments. - Consistently exceeded monthly sales targets by 15-20%, contributing to a high-performing remote sales team. - Upsold room packages, amenities, and special offers to boost average booking value by $120 per customer. - Managed booking inquiries, group reservations, and client follow-ups using CRM tools to streamline workflow and increase retention. - Delivered tailored sales pitches based on customer needs, travel patterns, and budget, improving conversion rates by 25% within 6 months.