ROY RAVICHANDRAN S

- Prepare comprehensive job reports using standardized templates. - Support front-office administration, including customer enquiries and data management. - Source technical data and specifications from manufacturers and suppliers. - Research parts and household appliances to support operational workflows. - Communicate and negotiate with manufacturers and suppliers to obtain competitive quotations. - Prepare client quotations and ensure final job cards contain accurate images, information, and documentation.

- Supervised, trained, and motivated dispatch assistants, billing clerks, and packing staff. - Processed client and retail outlet orders and coordinated production schedules with the production team. - Maintained communication across production, transport, maintenance, and management teams. - Coordinated with transport teams to support timely dispatch and delivery of bakery and kitchen products.

- Directed daily dispatch operations and managed team performance and workflow efficiency. - Provided onboarding and ongoing training for billing, dispatch, and packing personnel. - Matched client order volumes with production capacity to reduce bottlenecks.

- Managed warehouse inventory and prepared local and overseas purchase orders based on monthly consumption trends. - Processed Goods Receiving Notes (GRNs), billing, production planning, and customer orders. - Prepared daily sales reports for the accounts department.

Certificate of Completion

Great Learning Academy

September 2024 - Present

Field: ChatGPT for Beginners

Diploma

International Language Centre, Kandy, Sri Lanka

January 2001 - December 2001

Field: English (First Stage)

Application Packages & Database Creation

AKEPS Private Limited, Kandy, Sri Lanka

January 2001 - December 2001

Field: MS Word, Excel, Access, PowerPoint, Internet and Email

G.C.E. Advanced Level

Highlands National College, Hatton, Sri Lanka

January 1995 - January 1997

Field: Business Studies