isaiahtequan0@gmail.com

Guyana • 0 connections

About

Dynamic Agent Services Representative at Qualfon with a proven track record in enhancing customer experiences through exceptional problem-solving and active listening. Skilled in data entry and compliance, consistently achieved monthly goals while fostering interpersonal collaboration to drive continuous improvement initiatives. Committed to delivering outstanding service and maintaining accurate documentation.

Experience

Agent Services Representative

Qualfon

November 2023 - March 2025

- Acted as liaison between multiple departments, facilitating efficient information exchange. - Participated in continuous improvement initiatives. - Achieved monthly goals and ensured compliance with regulatory requirements. - Maintained accurate documentation for data-driven decision making. - Delivered solutions for operational challenges. - Collaborated with team members to resolve complex customer issues.

Skills

Intermediate

Active listening & documentation Call center experience Computer proficiency Data entry proficiency Decision-making & data collection Multitasking & time management Spreadsheets & Microsoft Excel Strong negotiation & complaint handling Technical aptitude Telephone etiquette

Contact Information

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Location

Guyana

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