MUHAMMAD JUNAID

Pakistan • 0 connections

About

Personable and detail-oriented professional with a strong track record of client-facing coordination, technical troubleshooting, and cross-team communication built across field engineering and quality control roles. Skilled at explaining technical information clearly, resolving issues efficiently, and maintaining high service standards under time pressure. Seeking a Customer Service Representative role where strong problem-solving skills, patience, and reliability can be used to deliver an excellent customer experience.

Experience

Quality Control Engineer (EHS Approver)

Huawei GSC Pakistan

October 2024 - July 2025

- Acted as a point of contact for remote quality control coordination, resolving issues and queries across teams via the ISDP system - Conducted internal audits and quality checks, communicating findings clearly to stakeholders - Led training sessions and meetings, explaining processes and standards to team members - Created and assigned QC templates, ensuring consistent, accurate documentation

On-Site Engineer

Turnotech Pvt Ltd

August 2024 - November 2024

- Served as the on-site point of contact for clients and stakeholders during data center installation projects - Coordinated with project managers, civil engineers, and subcontractors to keep clients informed and projects on schedule - Conducted site readiness assessments and communicated requirements clearly to all parties involved - Maintained thorough documentation and provided post-installation support and troubleshooting to ensure customer satisfaction - Enforced safety protocols, prioritizing the wellbeing of clients and on-site teams

Optical Transmission Engineer

PTCL

July 2023 - August 2023

- Managed installation, testing, and configuration of network equipment, handing over completed projects to operations with clear documentation - Resolved technical issues during service transitions with minimal disruption to end users

Network Supervisor

5G WiFi Communication (SMC-Pvt) Ltd.

July 2022 - September 2022

- Led a team while directly handling client accounts and communications - Diagnosed and resolved connectivity issues through structured problem-solving - Managed line check-ins and FTTH installations, keeping clients updated throughout

Education

Bachelor's

Pakistan

January 2020 - January 2024

Field: Telecommunications and Networking

Intermediate

B.I.S.E Abbottabad

January 2019 - January 2020

Field: Computer Science

SSC

B.I.S.E Abbottabad

January 2018 - January 2018

Field: Science

Skills

Advanced

Clear verbal & written communication in English

Intermediate

Client & customer handling Cross-functional coordination Documentation & reporting Microsoft Office Problem-solving & troubleshooting Quality control Training delivery

Contact Information

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Location

Pakistan

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Experiences