VIJA Y

- Took over operations in mid-2023 during a period of significant mismanagement, with large sections of land unproductive and core workflows undefined. - Led a full operational turnaround over three years, restoring structure, improving productivity, and establishing sustainable, documented systems. - Cleared and restored 10 acres of heavily overgrown land, adding back 33% of productive capacity that had been written off by neglect. - Rebuilt core operations including fertilization cycles, irrigation, fencing, and harvest standardization across all crops.

- Joined as the first support hire and progressed into Customer Success and Enterprise Key Account Management within two years, building the support function from scratch and later owning all enterprise client relationships. - Built the entire support function from the ground up, including Intercom setup, SLA definition, and workflow design. - Created 20+ SOPs within 90 days, establishing the foundation for scalable support operations. - Owned relationships across all enterprise clients, acting as the central point of contact across Product, Engineering, and Sales.

- Joined Remo to lead a two-person support team during a period of rapid growth and scaled it to a 14-member, 24/7 global support function within six months. Owned support operations end-to-end, driving improvements in response time, CSAT, and cross-functional alignment across Product and Operations. - Hired and onboarded 12 agents within 6 months, building a fully functional global support team from scratch.