ARA ANGELIKA USERO

ARA ANGELIKA USERO

Customer Service Representative at Concentrix Inc.

Philippines • 0 connections
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About
Compassionate customer service professional with healthcare support experience, skilled in resolving inquiries, coordinating with providers, and ensuring positive member experiences. Proficient in CRM systems, documentation, and compliance with healthcare standards.
Experience
Customer Service Representative

Concentrix Inc.

December 2022 - June 2026

Current

- Delivered exceptional support to healthcare members and providers, handling benefits, claims, billing, and coverage inquiries. - Explained EOBs, coordinated with providers, and resolved complex concerns to ensure access to in-network services.

Customer Service Representative

Alorica Inc.

July 2021 - December 2022

- Assisted customers with billing, account management, troubleshooting, and product inquiries. - Consistently met performance and quality standards while maintaining customer satisfaction.

Education
2ND Year College

Lyceum of the Philippines - Manila

January 2018 - January 2020

Senior High School

University of the East

January 2016 - January 2018

Junior High School

JP Sioson General Hospital and Colleges Inc.

January 2014 - January 2016

Skills
Advanced
Account Management & Provider Coordination Customer Service & Satisfaction Healthcare Support (Insurance Verification, Claims, Benefits)
Intermediate
Compliance Confidentiality CRM Systems Data Entry Detail-Oriented Documentation
Contact Information
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  • Location
    Philippines
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