RUSHABH SURENDRA SHAH

- Designed and deployed 10+ production Voice AI agents for enterprise customers, reducing manual call handling by 40%. - Engineered a Prompt → Supervisor → Multi-Agent orchestration framework, cutting AI workflow execution time by 35%. - Integrated LLMs and HighLevel telephony with enterprise systems, automating 80%+ of call summarization and disposition and improving call-routing reliability to 99%+. - Partnered with enterprise stakeholders to gather requirements, architect solutions, and resolve 95% of production issues within SLA; shipped 20+ releases across Product, Eng, CS, and Ops.

- Developed and deployed AI agents automating enterprise workflows, reducing manual effort by 50%. - Built RAG-based automation using prompt engineering, reducing response time by 60%. - Engineered an Enterprise AI chatbot platform (reducing client dev effort by 80%) and architected WA Pay, cutting manual integrations by 70%. - Implemented OAuth 2.0 and API security across 20+ enterprise integrations.

- Rebuilt a legacy appointment booking system (Angular & Node.js), boosting bookings by 6,000+/month; built a MEAN-stack CRM onboarding 50,000+ active users.

- Contributed to core product enhancements that reduced specific crash instances by 20% in subsequent releases.