NILDA NAZARENO

- Managed executive calendars, confidential correspondence, and official documentation for a government office. - Coordinated meetings, travel arrangements, and community events while ensuring smooth daily operations. - Improved scheduling efficiency by 40% through organized calendar management and planning. - Prepared reports, maintained accurate records, and organized office documentation. - Assisted in public relations activities and community engagement programs.

- Provided professional customer support for insurance, Medicare, and solar campaigns. - Resolved customer inquiries via phone while maintaining excellent service quality. - Assisted with onboarding new customers and improving first-call resolution. - Maintained accurate customer records using CRM software.

- Managed 100+ inbound and outbound customer interactions daily. - Supported mortgage, insurance, and real estate accounts. - Scheduled appointments and qualified prospective clients. - Updated CRM records with accuracy and consistency. - Consistently exceeded daily performance targets.

- Delivered customer support for U.S.-based clients. - Resolved customer concerns professionally and efficiently. - Built strong customer relationships through proactive communication. - Contributed to customer retention through quality service.

- Assisted over 50 guests weekly with reservations, check-ins, and check-outs. - Reduced reservation errors by 25% through improved tracking procedures. - Maintained accurate sales records and inventory reports. - Delivered excellent customer service in a fast-paced hospitality environment.