Nahidul Islam Sizan
Customer Service Associate at Niel's Your Independent Grocer
About
Experience
Vice President of Communications
University of Regina Bangladeshi Student Association (URBSA)
September 2024 - August 2025
- Independently prioritized and tracked multiple concurrent projects across event coordination, communications, and team initiatives, meeting all deadlines. - Drafted and proofread formal communications, announcements, and event materials distributed to diverse audiences. - Delivered presentations and information sessions; collaborated with the executive team to support student engagement and organizational goals.
Customer Service Associate
Niel's Your Independent Grocer
January 2024 - Present
- Delivered front-line customer service in a high-volume environment, resolving client concerns through structured problem-solving and clear communication. - Handled confidential customer and financial transaction data with discretion, ensuring accuracy and compliance with established procedures. - Investigated and resolved customer concerns through structured problem-solving, documenting outcomes accurately to maintain clear records. - Followed established procedures to reduce operational errors and maintain service quality standards.
Administrative & Event Support Volunteer
Darul Falah Islamic Center (DFIC)
September 2023 - Present
- Created and maintained formal documentation and organized data records to support administrative operations. - Drafted written communications and assisted in producing reports; collaborated with volunteers to meet event deadlines.
Education
Bachelor of Science
University of Regina
September 2023 - Present
Field: Computer Science
Recipient, University of Regina International Entrance Award – 2023 Fall
Skills
Advanced
Intermediate
Projects
Personal Budget Tracker
January 2023 - Present
Designed a multi-sheet Excel workbook to track monthly income and expenses across 13 categories, with budgeted vs. actual comparison columns. Applied SUM, IF, and percentage formulas with absolute cell references to automate net savings and savings rate calculations dynamically. Built a pivot-style category summary sheet using filters and IFERROR-guarded formulas to produce a clean spending breakdown. Created a bar chart (budgeted vs. actual by category) and a pie chart (actual spending breakdown) to visualize financial data clearly. Structured the workbook with color-coded sections, consistent formatting, and column headers to meet professional reporting standards.
Beyond Recipe
January 2023 - Present
Designed and developed a full-stack web application enabling users to share cooking recipes, explore others' posts, and post comments. Wrote MySQL database queries to extract and organize user data; implemented real-time content updates using AJAX. Produced clear technical documentation throughout development and testing; applied structured troubleshooting to diagnose and resolve issues. Applied secure coding practices, including input validation and protection against SQL injection. Collaborated with team members to debug issues, improve application performance, and meet project deadlines.
Personal Portfolio Website
January 2023 - Present
Designed and deployed a fully functional portfolio website to professionally present skills, certifications, and project work. Implemented a dynamic contact form using PHP, enabling visitors to send collaboration inquiries directly through the site. Self-directed the full project lifecycle from design to deployment, independently managing all development and testing responsibilities.
Contact Information
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LocationRegina, Saskatchewan, Canada