Rizaldi Habibie

- Contributed to backend systems in the Care Resolution domain, supporting customer and captain dispute handling across multiple verticals (ride, bike, food delivery, logistics). - Built and enhanced backend services powering Apollo, an internal dispute resolution platform used by support agents. - Developed APIs and services to provide real-time customer, order, and contextual data to Apollo widgets, improving agent efficiency and resolution accuracy. - Integrated systems with Zendesk (ticketing) and Genesys (call center) to unify dispute intake across channels. - Implemented workflow-driven resolution flows using Flowable, enabling dynamic forms, guided decision-making, and standardized resolution processes. - Collaborated with internal platform teams (e.g., Gearbox) to orchestrate disposition handling and workflow execution. - Focused on improving agent experience and resolution time through optimized backend performance and data delivery.

- Maintained and enhanced enterprise integration services built on Apache Camel (ESB), supporting communication between multiple internal systems. - Developed and maintained backend services for a vehicle tax and insurance renewal platform, enabling users to extend registrations through web-based applications. - Managed and customized an enterprise social platform (open-source, similar to eXo Platform), including integrating Keycloak for authentication and access control. - Led the implementation and deep customization of WSO2 Identity Server (v7) as a centralized OAuth2 / identity provider across applications, standardizing authentication and authorization. - Built a custom user registration portal (Vue.js + Go) integrated with WSO2, enabling seamless onboarding and identity management for internal and external users. - Initiated and contributed to the migration of integration services from Apache Camel (Java) to Go, improving system performance, simplifying architecture, and reducing operational overhead.

- Developed and delivered end-to-end features across warehouse and in-store systems, enabling seamless integration of retail operations and improving overall business workflow efficiency. - Troubleshot and resolved issues across frontend (React) and backend (SpringBoot) systems, improving application stability and ensuring reliable day-to-day operations. - Collaborated with cross-functional teams to implement business-critical features, aligning technical delivery with operational needs.

- Designed and implemented enhancements to selfie verification for KYC, improving identity validation accuracy from 80% to 85%, contributing to higher onboarding success rates and reduced verification failures. - Integrated third-party identity validation services into the KYC pipeline, streamlining the onboarding process and improving user experience for new customer registrations. - Contributed to secure and compliant onboarding flows in a regulated fintech environment, supporting fraud prevention and adherence to KYC requirements. - Refactored and modernized legacy backend codebases, improving code maintainability, readability, and system stability, enabling faster feature development and reduced technical debt. - Collaborated with cross-functional teams (product, QA, and operations) to deliver reliable backend services supporting critical financial workflows.

- Built backend data processing functions to transform and aggregate data from a data lake, enabling analysts to efficiently access metrics for business insights. - Implemented data aggregation logic (e.g., counting, averaging) to support analytics workflows, ensuring reliable and consistent data delivery.

- Researched and introduced Apache Kafka, Docker, and Kubernetes into the engineering workflow, enabling the company to adopt scalable, containerized architectures and contributing to winning new client projects worth multi-million Rupiah contracts. - Designed and developed high-throughput backend systems for telecom and digital advertising use cases, including SMS broadcast, ringback tone processing, and DPI-based monitoring, supporting large-scale message and data processing. - Enhanced existing platforms such as SMS Broadcast, NSP Search, and DPI monitoring systems, improving system reliability, performance, and operational visibility. - Built and maintained multiple internal and client-facing applications, including: Mobile apps (e.g., GooNU – Islamic utility app with prayer time and location features) Web applications (React-based chatbot module) Backend services (SpringBoot APIs, data processing tools) - Developed data processing and automation tools (e.g., WAV processing, data mappers, image downloaders), improving efficiency in handling media and telecom-related workloads. - Conducted extensive technical research and prototyping across a wide range of domains, including distributed systems (Redis Cluster, PgPool), device integration, biometric validation, streaming, and telecom protocols, accelerating solution delivery for client requirements. - Integrated hardware and telecom-related systems (e.g., scanner devices, MSISDN retrieval, biometric signature tools), enabling seamless interaction between software platforms and external devices. - Contributed to ad-tech and content compliance solutions, including Brand Safety filtering to block restricted advertising categories in accordance with regional regulations.