WINNPass Clerk - Clerk B

**Recruitment Details** **Clerk B \- WINNPass** **Department:** Transit \- Client Services **Designated Work Location:** Onsite at various service centres \- 510 Main Street, Millenium Library, Winnipeg Square or 414B Osborne. **Position Type:** Permanent, full time. Recruiting for 1 full time permanent position and 1 term full time position for 10 months. **Hours of Work: Varied and may include days, evenings, weekends and holidays.** **Salary:** **$1,798\.30 to $2,105\.55 biweekly based on 35 hours pwer week as per the Clerk B** Classification within the C.U.P.E Collective Agreement. **Employee Group:** CUPE **Posting No.:** 127307 **Closing Date** : June 9, 2026 Providing a wide range of services to over half of all Manitobans, The City of Winnipeg is one of the largest employers in Manitoba. We provide a comprehensive range of benefits and career opportunities to our employees. These include competitive salaries, employer\-paid benefits, dental and vision care, pension plans, and maternity/parental leave programs. Additionally, we offer education, training, and staff development opportunities to ensure that our employees are equipped with the necessary skills to advance in their careers. Our Benefits web page provides detailed information about the benefits we offer, and we encourage you to visit it for further information at City of Winnipeg Benefits . We take pride in fostering a diverse , safe, and healthy workplace where our employees can thrive and achieve their full potential. The City is committed to attracting and retaining a diverse skilled workforce that is representative and reflective of the community we serve. Applicants from equity groups that have been and continue to be underrepresented at the City are encouraged to apply. Indigenous Peoples, Women, Racialized Peoples, Persons with Disabilities, 2SLGBTQQIA\+ Peoples, and Newcomers are encouraged to self\-declare in the online application. Requests for Reasonable Accommodation will be accepted during the hiring process. This bulletin is for internal applicants only. **Job Profile** The WINNpass Clerk will work under the general supervision of the Team Lead for Customer Services and is responsible for maintaining the Transit WINNpass program. This includes processing and determining eligibility for new and renewal WINNpass applications. In addition, the WINNpass Clerk will prepare WINNpass program appeals for the supervisor to consider for individual applicants. Duties performed by the WINNPass Clerk ensure the general public is provided with a professional, helpful, and efficient support service. **Duties** **As the WINNpass Clerk, your duties will include:** * WINNpass Applications * WINNpass Accounts * Correspondence with the public, internal and external stakeholders. * Data and Filing Management * Other Office\-Related Duties including assistance to the public at the front counters **Your Education And Qualifications Include** * High School graduate or GED. * Additional relevant business courses, such as; Business Administration, Accounting, and Business Communications, etc., would be an asset * Three years of directly related work experience, providing customer service, in an office setting (i.e., managing inbound calls, data entry, filing, etc.). * Minimum one year of experience handling cash, charges with reconciliation for end of shift requirements. * experience to maintain accurate records and files following established policies and procedures * experience working with multiple computer programs at one time * Experience working with confidential information, adhering to FIPPA and PHIA plus other related policies and procedures. * Knowledge of Transit's bus routes and system operating procedures would be an asset. * Demonstrated ability to keyboard 40 w.p.m. * Proficiency in operating a personal computer at an advanced level, in the use of Microsoft Word, Excel, and Outlook. * Excellent verbal and written communication skills with the ability to express ideas clearly and concisely. * Ability to work independently, with minimal supervision, and initiate responsible action. * Excellent organization and time management skills, including the ability to manage competing priorities and ensure deadlines are met. * French or a fluent additional language considered an asset * Excellent interpersonal skills, with the ability to establish and maintain effective working relationships with the public and various levels of Transit and City of Winnipeg personnel following the Respectful Workplace Standard. * Proven ability to work under pressure and handle stressful situations, ensuring composure is maintained and customers are handled in accordance with established workplace policies and procedures. * IMPORTANT : Applicants who have been educated outside of Canada must have education which is comparable to the minimum qualification in Canada. Applicants submitting foreign credentials require an official academic assessment report issued by a recognized Canadian assessment service https://canalliance.org/en/ at application. **Conditions Of Employment** * The successful applicant must maintain legal eligibility to work in Canada. If the successful applicant possesses a work permit, it is their responsibility to ensure the permit remains valid. * Ability to lift and move boxes, weighing up to 20 lbs. * A Police Information Check with Vulnerable Sector Check satisfactory to the employer will be required from the applicant(s) or successful candidate(s), at their expense. **How To Apply** **APPLY** **ONLINE** , including all documentation listed below: * Current resume (Required). * Cover letter (Required) indicating how your experience and qualiications align with the position requirements. * Applications submitted without REQUIRED documentation will not be considered. * Your application documents must clearly indicate how you meet the qualifications of the position.\* **Notes** Online applications can be submitted at http://www.winnipeg.ca/hr/ . For instructions on how to apply and how to attach required documents please refer to our FAQ's or contact 311 . **Position Reports To:** **Team lead and Customer Services Supervisor** * For the temporary position \- If and when this temporary position becomes permanent, the successful applicant to this bulletin will automatically receive this position and a further bulletin will not be necessary. * An eligibility list may be established to fill current and future permanent and temporary positions and will remain in effect for 12 months. * Only candidates selected for interviews will be contacted.