Warehouse/Darkstore Shift Incharge

**Role\-Warehouse/Darkstore Shift Incharge** **Experience\- 2\-5Years** **Location\- Gurgaon/South Delhi** **About The Fairdeal.Market** Fairdeal.Market is a rapidly growing B2B quick commerce company offering a wide range of products with delivery times as short as 60 minutes. Our mission is to ensure that every shopping bag worldwide can be filled efficiently and sustainably. **Role Summary** The Shift Incharge will be responsible for managing end\-to\-end warehouse operations during their shift, ensuring timely stock inwarding, systematic replenishment, accurate order picking and fulfillment, and maintaining inventory accuracy, hygiene, and shrinkage control. They will lead a team of associates and ensure operational excellence aligned with SLAs and safety standards. **Key Responsibilities** * Inward \& Putaway * Ensure timely GRN (Goods Receipt Note) and inwarding of supplier deliveries as per plan. * Verify product quantity, quality, and batch details during inwarding. * Oversee system\-based putaway and binning to maintain storage discipline. * Coordinate with procurement / transport for delays, short receipts, or damages. * Replenishment \& Inventory Management * Plan and execute daily replenishment from back storage to pick locations based on sales trends. * Maintain inventory accuracy and bin discipline in the WMS (Warehouse Management System). * Conduct cycle counts and daily audits to ensure stock sanity. * Monitor expiry, damages, and pilferage, ensuring timely reporting and control. * Order Fulfilment * Supervise order\-wise picking, segregation, and dispatch as per route/beat plan. * Ensure TAT adherence (Turnaround Time) and 100% order accuracy. * Track and resolve picking discrepancies or missing items proactively. * Coordinate with delivery and transport teams for smooth dispatch execution. * People \& Shift Management * Manage a team of pickers, loaders, and housekeeping staff during the shift. * Ensure shift productivity KPIs are achieved (orders/hour, accuracy %, shrinkage %). * Maintain attendance, shift allocation, and discipline on the floor. * Conduct on\-floor training for process adherence and safety. * Process \& Safety Compliance * Drive 5S, FIFO/FEFO, and hygiene standards across all zones. * Ensure all SOPs are followed, including scanning, tagging, and segregation norms. * Monitor equipment usage, housekeeping, and safety protocols on shift. * Support audit readiness — internal, external, and customer\-driven. **Key Performance Indicators (KPIs)** * Order fulfillment accuracy \& timeliness * Inventory accuracy \& shrinkage % * Damage control \& expiry management * Productivity per manpower hour * Adherence to SOPs \& audit scores **Skills \& Requirements** * Education: Graduate / Diploma in Supply Chain, Operations, or related field. * Experience: 2–5 years in warehouse or dark store operations (preferably in B2B / FMCG / Q\-commerce). * Technical: Working knowledge of WMS / ERP systems, Excel, and barcode scanners. * Soft Skills: Leadership, attention to detail, problem\-solving, and communication. * Shift Flexibility: Must be comfortable with rotational or night shifts. **Why Join Us** Be part of a fast\-scaling B2B grocery platform driving next\-generation supply chain excellence — where your leadership on the floor directly impacts service reliability and retailer satisfaction.