Waiter

**Department:** Floor **Location:** London Liverpool Street **Compensation:** £16\.00 / hour **Description** **What This Role Is Here To Do (Role Purpose)** This role is all about bringing energy, warmth, and precision to the floor. As a Waiter at Poolhouse, you’ll help create memorable guest experiences through seamless service, playful interaction, and great attention to detail. Whether you’re recommending drinks, taking orders, or making sure a celebration goes smoothly, you’ll be the heartbeat of the guest journey. **What Success Looks Like** * Guests feel seen, welcomed, and genuinely looked after * Service is slick, friendly, and consistently on\-brand * Food and drinks are delivered accurately and efficiently * The space is always clean, calm, and guest\-ready * You anticipate needs, solve small issues before they escalate, and help guests relax and enjoy * You contribute positively to team culture and performance **Where This Role Can Take You** With experience and development, this role could grow into: * Supervisor * Duty Manager **Our Way of Working** This role is delivered with care, curiosity, and integrity, in line with our Poolhouse values: **Experience Obsessed \| Take Care \| Seek Excellence \| Integrity \| Elite Sports Team Mentality** **Key Responsibilities** * Greet guests warmly and guide them through the Poolhouse experience * Take food and drink orders with accuracy, efficiency, and style * Make recommendations confidently and upsell where appropriate * Ensure prompt delivery of items and check back at the right moments * Clear and reset tables with speed and attention to hygiene standards * Operate POS and handheld ordering devices with ease * Keep your section clean, tidy, and guest\-ready at all times * Communicate clearly with the kitchen, bar, and floor teams * Be proactive in solving guest queries or issues with a calm, can\-do attitude * Support team members during busy periods or shift changes * Help create a relaxed, upbeat environment through pace, positivity, and professionalism **Skills, Knowledge and Expertise** * Confident, warm, and approachable personality * Great listener with strong communication skills * Excellent attention to detail * Quick on your feet and calm under pressure * Comfortable using digital ordering and payment systems * Willingness to learn, grow, and take feedback positively * Strong team player who thrives in a busy, high\-energy environment * Committed to hygiene, safety, and service standards **Benefits** * Free Health Assured EAP membership (counselling, life coaching, legal and financial support) * Perks and Discounts platform * £100 Monthly Employee rewards * Medicash Health Cash plan * Wagestream access (early pay \& savings tools) * Paid volunteer day for a charity of your choice * A Duvet Day Allowance * Birthdays off * Free nutritious meals at work * Twice yearly Poolhouse Socials