Job Description
Vice President of Human Resources
Must reside in South Florida (Miami, Fort Lauderdale, Naples, West Palm Beach, or Cape Coral preferably)
Candidates outside of South Florida will not be considered. Update your location on LinkedIn! No relocation assistance available.
No 3rd party agencies
The Opportunity
Pool Centurion is seeking a hands-on Vice President of Human Resources to lead and strengthen the people function for a growing, multi-location field services organization. Reporting directly to executive leadership, this role will serve as the senior HR leader responsible for building scalable people practices, developing frontline leadership capability, improving workforce stability, and supporting continued organizational growth.
This is not a traditional corporate HR role.
Our business is built on the success of field-based employees, operational leaders, and branch teams serving customers throughout South Florida. The VP of HR will partner closely with operations leadership to drive consistency, accountability, employee engagement, recruiting effectiveness, manager development, and workforce planning across a geographically dispersed workforce.
The ideal candidate understands the realities of supporting hourly employees, frontline supervisors, branch operations, and field-based teams. They know how to balance strategic leadership with hands-on execution and are comfortable spending time in the business, not just behind a desk.
This role will be instrumental in helping the organization strengthen culture, improve retention, elevate leadership capability, and create a more consistent employee experience across multiple locations.
Spanish language proficiency is strongly preferred due to the composition of the workforce.
Who Thrives Here
This role is best suited for HR leaders who have supported large hourly workforces in operational environments.
We are specifically interested in candidates with experience in industries such as:
- Home Services
- HVAC
- Plumbing
- Electrical
- Pool Services
- Landscaping
- Pest Control
- Construction
- Transportation and Logistics
- Manufacturing
- Distribution and Warehousing
- Facilities Services
- Multi-Site Operations
The majority of our workforce is field-based, hourly, and dispersed across multiple locations.
Successful candidates understand:
- High-volume recruiting
- Frontline workforce management
- Employee relations involving hourly employees
- Workers' compensation and safety programs
- Wage and hour compliance
- Multi-location operations
- Retention and engagement of frontline employees
- Bilingual and multicultural workforces
- Leading through change in fast-paced environments
Candidates whose experience has been primarily within corporate, technology, financial services, consulting, or other predominantly white-collar environments may not have the operational experience necessary for success in this role.
What You'll Do
Executive Leadership \& Business Partnership
- Serve as the senior HR advisor to executive leadership.
- Partner closely with operational leaders to align people strategies with business objectives.
- Build strong relationships across branches, departments, and leadership teams.
- Drive organizational consistency, accountability, communication, and workforce effectiveness.
- Support growth initiatives, workforce planning, acquisitions, and organizational change efforts.
Employee Relations \& Workforce Management
- Lead employee relations matters, workplace investigations, conflict resolution, and performance-related discussions.
- Coach leaders on employee management, accountability, performance improvement, and difficult conversations.
- Partner with operations leaders to strengthen employee engagement and retention.
- Ensure fair, consistent, and legally compliant employment practices.
- Foster a culture of accountability, trust, safety, and operational excellence.
Talent Acquisition, Workforce Planning \& Onboarding
- Develop workforce plans that support operational growth and staffing needs.
- Oversee recruiting strategies for frontline, field, operational, and leadership positions.
- Improve hiring processes, candidate experience, onboarding, and manager participation in hiring.
- Partner with leaders to reduce turnover and improve workforce stability.
- Implement initiatives that accelerate employee productivity and engagement.
Training, Leadership Development \& Performance Management
- Strengthen frontline leadership capability through coaching and development programs.
- Build scalable onboarding, training, and leadership development initiatives.
- Establish consistent performance management practices across the organization.
- Support succession planning and talent development efforts.
- Improve manager effectiveness through coaching, tools, and accountability measures.
HR Operations, Compliance \& Risk Management
- Ensure compliance with federal, state, and local employment laws.
- Maintain and improve HR policies, procedures, handbooks, and compliance programs.
- Oversee employee records, leave administration, workers' compensation, and HR operational processes.
- Partner with leadership to support workplace safety initiatives and risk mitigation efforts.
- Drive continuous improvement within HR systems and administrative processes.
Compensation, Analytics \& Organizational Effectiveness
- Partner with leadership on compensation programs and workforce planning.
- Utilize workforce metrics to drive informed business decisions.
- Analyze turnover, retention, recruiting, engagement, and workforce trends.
- Identify opportunities to improve organizational effectiveness and employee experience.
- Develop reporting and dashboards that provide visibility into key workforce metrics.
What This Role Is Really Like
On any given week, you may find yourself:
- Meeting with Branch Managers about staffing and retention challenges.
- Coaching operational leaders through employee relations issues.
- Reviewing recruiting pipelines for technicians, field employees, and operational staff.
- Visiting branch locations and spending time with employees in the field.
- Supporting workplace investigations and performance discussions.
- Working with leadership on workforce planning and organizational growth initiatives.
- Improving onboarding, training, and manager effectiveness programs.
- Driving consistency across multiple locations and teams.
What We're Looking For
Required Qualifications
- Bachelor's degree in Human Resources, Business Administration, or related field.
- 10+ years of progressive Human Resources leadership experience.
- Experience serving as the senior HR leader for organizations with significant hourly workforces.
- Experience supporting field-based, branch-based, route-based, or operational workforces.
- Experience partnering directly with Operations leaders, General Managers, Area Managers, Branch Managers, or Regional Leaders.
- Strong employee relations, performance management, and workplace investigation experience.
- Experience supporting multi-location operations.
- Strong knowledge of Florida employment laws, wage and hour regulations, workers' compensation, and HR compliance.
- Proven ability to bring structure, accountability, and process discipline to growing organizations.
- Strong leadership presence with the ability to influence executive leadership while building credibility with frontline employees.
- Excellent communication, coaching, and relationship-building skills.
- Ability to balance strategic leadership with hands-on execution.
Preferred Qualifications
- Experience within Home Services, HVAC, Plumbing, Electrical, Pool Services, Landscaping, Pest Control, Construction, Transportation, Logistics, Manufacturing, or similar operational industries.
- Experience supporting organizations with 300+ employees.
- Private equity-backed or high-growth company experience.
- Experience supporting acquisitions and workforce integration efforts.
- Spanish language proficiency.
- Experience with Paycor or similar HRIS platforms.
Why Join Pool Centurion?
Pool Centurion is one of South Florida's leading pool service, repair, and renovation organizations, serving customers through multiple operating companies and locations across the region.
This is an opportunity to help shape the future of a growing organization while building scalable people practices that directly impact employee experience, operational performance, and business success. The Vice President of Human Resources will have a visible leadership role and the opportunity to influence meaningful organizational change during an exciting stage of growth.