Triage Operator

**Permanent** **Full Time** **£24,747\.00** **Job Purpose** To provide a professional response to calls received into Warwickshire Police. **Main Responsibilities** * To provide a high\-quality telephone call handling service to the public in accordance with guidance and training provided, and meeting performance targets as set by the organisation. * Provide resolution to calls, providing information and/or signposting to the relevant department or agency. * Work co\-operatively with team members and colleagues, contributing positively and constructively to the achievement of team and organisational objectives. * Use force technology in line with the Triage function to be able to transfer calls appropriately. **Special Conditions** * Required to wear a uniform. * Exposure to disturbing/unpleasant images or tasks. **Person Specification** **Knowledge:** * A general education to GCSE standard (grades A – C) or equivalent. **Experience** * Experience of using Windows based IT systems. * Some experience of working in a customer services environment. * Proven ability to maintain a professional service to customers when under pressure. **Key Skills** * The ability to gather information using appropriate questioning techniques.