Accepting Applications
Full-time
On-site
LinkedIn
Posted 2 months ago
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0 applications
Job Description
Company Overview
Join our dynamic, high\-growth BPO team based in the premium
**F5 sector of Islamabad**
. We specialize in delivering top\-notch outbound and inbound sales solutions for the US market. If you thrive in a high\-energy environment, possess a passion for turning raw talent into sales champions, and want to be a core part of our growth story, we want you on board!
* **Location:**
F5, Islamabad (On\-site)
* **Shift:**
US Night Shift (
**7:00 PM – 5:00 AM PKT**
)
* **Target Markets:**
US Mortgage, Final Expense, Solar, Auto Insurance, and Telecom products.
Position Summary
We are seeking an energetic, results\-driven
**BPO Sales Training Specialist**
to own the end\-to\-end learning and development lifecycle. In this role, you will be responsible for onboarding and training
**weekly new hire batches**
, guiding agents through the critical
**nesting and bootcamp phases**
, and conducting continuous
**refresher training for tenured staff**
to maximize floor KPIs and sales conversions.
Key Responsibilities1\. New Hire Onboarding \& Classroom Training
* Facilitate comprehensive, engaging weekly training batches for incoming sales agents.
* Deliver training on US culture, compliance, script mastery, objection handling, and product\-specific knowledge (Mortgage, Solar, Insurance, Telecom).
* Utilize diverse instructional techniques to accommodate different learning styles and ensure maximum retention.
2\. Nesting, Bootcamp \& Floor Support
* Transition new hires smoothly from the classroom to the live production floor (
**Nesting/Bootcamp**
).
* Provide real\-time, on\-the\-floor coaching, live call monitoring, and side\-by\-side feedback to accelerate agent ramp\-up time.
* Identify behavioral and skill gaps during the nesting phase and implement immediate corrective action.
3\. Tenured Staff Development \& Refresher Modules
* Partner with Quality Assurance (QA) and Operations to identify ongoing performance gaps on the floor.
* Design and execute targeted
**refresher training sessions**
for tenured agents to boost conversion rates, QA score, and overall sales KPIs.
* Introduce advanced sales techniques, pitch updates, and compliance reminders to keep the veteran team sharp.
4\. Content Development \& Documentation
* Apply instructional design principles to create and update training manuals, slide decks, huddle topics, and role\-play scenarios.
* Maintain meticulous records of trainee performance, attendance, assessment scores, and post\-training success metrics.
Qualifications \& Experience
* **Education:**
Bachelor’s degree in Business, Education, Communications, or a related field (or equivalent practical experience).
* **BPO Expertise:**
Minimum 2–3 years of proven experience as a Sales Trainer or Performance Coach in an international BPO environment.
* **Industry Knowledge:**
**Deep, practical experience in US Campaign sales**
, specifically in Mortgage, Final Expense, Solar, Auto Insurance, or Telecom.
* **Communication Skills:**
Exceptional, flawless verbal and written English communication skills with a neutral or American accent orientation.
* **Coaching \& Facilitation:**
Strong group management skills with the ability to command a room, handle objections, and build agent confidence.
* **Tech Savviness:**
High proficiency in MS Office (PowerPoint, Excel, Word) for report generation and presentation building. Familiarity with Learning Management Systems (LMS) and CRM platforms is a significant plus.
* **Flexibility:**
Absolute comfort and alignment with working the US night shift (7 PM \- 5 AM).