Training Manager

**Job Overview** We are seeking an experienced and confident **Training Manager** to design and deliver impactful learning initiatives across the bank. The role focuses on enhancing staff capability, improving service quality, and driving performance through structured training programs. This is an excellent opportunity for professionals from the **Branch Business function within the Microfinance Banking sector** who are passionate about transitioning into **Training \& Development** . The role offers the chance to influence learning across a wide spectrum from branch technical expertise and sales capability to customer service excellence and regulatory compliance. **Location:** Karachi \& Lahore **Key Responsibilities** * Develop and execute the annual training strategy and calendar aligned with business objectives. * Design and maintain training content, including modules, presentations, and learning materials. * Deliver training on onboarding, products, operations, compliance (SBP regulations), sales, and customer service. * Identify skill gaps through training needs assessments and implement targeted interventions. * Evaluate training effectiveness and continuously improve programs. * Create an engaging and positive learning environment. * Support service culture, employee behavior, and performance improvement initiatives. * Ensure consistent execution of training programs across locations. **Qualification \& Experience** * Experience required: 8 \- 10 years in relevant field. * Master’s degree in HRM, Public Administration, or a related field. * Experience in the Microfinance Banking sector (business/operations preferred). * Strong training design, facilitation, and communication skills. * Good understanding of microfinance products and SBP regulations. * Willingness to travel frequently.