Territory Sales Manager - Professional Loan - Jaipur

Job Purpose

Sales Growth \& Client Acquisition

• Identify and execute sales growth opportunities within the assigned geography through direct sourcing and market development initiatives.
• Map and segment the local market to identify potential customers such as doctors, etc.
• Generate business through direct customer acquisition by offering customized Professional Loan solutions aligned with customer requirements and business objectives.
• Deliver sales targets through active prospecting, field visits, referrals, networking activities, and relationship-building with professional communities.
• Build and maintain a healthy sales pipeline to drive consistent sourcing and disbursement volumes.
• Drive faster turnaround times by coordinating effectively with internal stakeholders to ensure smooth loan processing and disbursement.
• Track and report sales performance, sourcing productivity, and business metrics while contributing to a high-performance sales culture.
• Actively participate in business development initiatives, campaigns, and contests launched by the organization.

Operational Effectiveness

• Maintain a strong focus on both business volumes and portfolio quality.
• Ensure adherence to defined service levels, productivity standards, and process timelines.
• Adopt and implement best practices to improve operational efficiency and customer experience.
• Analyze and communicate business performance data, including disbursements, profitability, portfolio quality, customer acquisition, and market opportunities, as per prescribed timelines and formats.

Market Development \& Business Expansion

• Strengthen market presence through regular field activity, customer meetings, professional networking events, and referral generation.
• Continuously scan the market to identify emerging opportunities, competitive developments, and customer trends within the Professional Loan segment.
• Develop strong relationships with key influencers and professional associations to enhance market penetration and customer acquisition.
• Identify new business pockets and customer segments to expand the portfolio.

Customer Servicing \& Relationship Management

• Coordinate with Risk and Operations teams to ensure a seamless and customer-friendly loan approval and booking process.
• Ensure timely resolution of customer queries and concerns while maintaining high service standards.
• Build long-term relationships with customers to drive repeat business, referrals, and portfolio growth.
• Conduct periodic customer engagement and post-disbursement follow-ups to strengthen relationships and identify early warning signals.

Risk Management

• Execute sales activities in compliance with company policies, regulatory requirements, and risk management guidelines.
• Ensure completion of all documentation and credit administration requirements within prescribed timelines.
• Maintain focus on portfolio quality by adhering to underwriting guidelines and identifying potential risks proactively.
• Escalate exceptions and risk concerns promptly to the relevant stakeholders.
• Support collection and portfolio monitoring efforts wherever required.

Internal Stakeholder Management

• Collaborate closely with Sales Managers, Risk, Credit, Operations, and Collections teams to drive business growth and operational excellence.
• Build and maintain strong working relationships with internal stakeholders to ensure smooth processing, faster issue resolution, and improved customer experience.
• Support team initiatives and contribute towards achieving overall business objectives.