Temporary Customer Service Representative

**THE ROLE: CUSTOMER SERVICE REPRESENTATIVE** **Key Responsibilities** * Provide world\-class service to OLLY’s customers. Efficient and comprehensive communication with customer/retailers regarding inquiries, problem resolutions, etc. * Support and work cross functionally with Sales team, Finance and rest of Olly’s supply chain * Process and efficiently manage full cycle of customer orders through EDI and Microsoft D365 (ERP). Be able to troubleshoot ad hoc issues that arise * Work with 3PL to efficiently manage finished goods inventory to maintain successful fulfillment levels for customer orders * Assist with customer and item data setup * Assist with Bills of Materials, managing UPCs creations, complete customer specific datahubs (Salsify). * Work with the S\&OP Manager on identifying orders at risk for “cuts” and manage allocations. Monitor open orders, available inventory, aged inventory regularly and as dictated by business needs * Facilitate new customer onboarding by completing “new item” requests, obtaining Routing Guides, and providing timely updates and reports * Pull together metrics and appropriate KPIs to be able to track customer service related performance **CAPABILITIES \+ SKILLS REQUIRED** * 1\-5 years experience in customer service, CPG experience preferred, inventory management preferred * Strong business acumen and a basic understanding of warehouse, inventory and logistics * Proactive problem\-solving approach: ability to anticipate problems before they occur and take initiative to identify and solve * problems when they occur * Transparent, open/honest communicator – great listener who can read between the lines * Fast learner, can react to changing environment, strong communication and organization * Strong excel skills and math skills * Highly organized, detailed oriented, and self\-motivated **THE DETAILS** LOCATION: Remote, USA HOURS: Full Time (40 hours a week), 5 months, Contract MANAGER: Customer Service Manager PLEASE NOTE: Candidates must be authorized to work in the United States without sponsorship.