Teacher ITIL / ITSM – Teach in English (online)

We're Hiring: Online ITIL Instructor \| Must Teach in English \| Live Case Studies \& Real\-World ITSM **About the Role:** We are looking for an **ITIL\-certified ITSM professional** who can teach **fluent, clear, and professional English** to deliver live, interactive online classes. You'll help students master IT service management frameworks including incident management, change management, problem management, and real\-world service desk scenarios. **English fluency is mandatory** – students rely on your spoken and written English to understand ITSM concepts, processes, and case studies. **Required Qualifications:** RequirementDetails **Language** **Fluent English (spoken \& written)** – mandatory. Must explain ITSM processes clearly and lead case study discussions in real time **Education** BS in IT, Business IT, Management, or equivalent **Certification** **ITIL Foundation** – active \& mandatory **Experience** Minimum 2–3 years in IT service management, service desk, or IT support roles **Technical Skills** Strong knowledge of incident management, change management, problem management, service request management, and knowledge management **Teaching Ability** Can conduct live, interactive sessions in English using real\-world case studies and scenarios **Tech Setup** Stable internet, HD webcam, noise\-canceling mic, and screen\-sharing capability **Preferred (Nice to Have):** * **ITIL Intermediate** or **ITIL Managing Professional** certification * Experience with ITSM tools (ServiceNow, Jira Service Management, BMC Helix, Freshservice) * Prior online teaching or corporate training experience in English * Ability to teach ITIL concepts to beginners with no prior ITSM experience * Experience creating process flows, templates, or real\-world simulation exercises * ESL teaching awareness (simplifying English for non\-native learners is a plus) **What You'll Do (in English):** * Teach live online classes (flexible timing – evenings/weekends possible) * Explain the ITIL 4 framework and service value system (SVS) * Run practical English\-language sessions including: * Incident management walkthroughs (real ticket examples) * Change management case studies (standard, normal, emergency changes) * Problem management root cause analysis exercises * Service desk escalation scenarios * Prepare students for the **ITIL 4 Foundation certification exam** * Answer student questions in **clear, spoken English** during class * Guide students through real\-world ITSM challenges and best practices