Supply Chain & Logistics executive

CSR – Customer Service Representative \- Executive / Supply Chain \& Logistics executive Location \- Dubai Salary \- 10 K AED **MUST HAVE EXP. IN POLYMER INDUSTRY** Role Overview :Customer Service Representative (CSR) who will serve as the primary point of contact fo rcustomers, with excellent communication and interpersonal skills **.** **Qualifications Experience** * :Bachelor’s degree in business administration, International Business, or a related fiel * d.8\+ years of experience in customer service, or logistics, preferably in * aninternational or export\-focused rol * e.Proficiency in ERP systems /Microsoft offi * ceProven experience in customer service or similar ro * leStrong understanding of international trade regulations, export documentation, and logistic * s.Teamwork, Accountability and reliabili * tyAbility to multitask and work under pressu * reStrong attention to detail and problem\-solving skill * s.Ability to work effectively under pressure and manage multiple prioriti **es** **Key Responsibiliti** * es:End to end Order Management \- Manage and see that orders are managed through various channels\- internal and external communication\- (email, phone, or ER * P).Customer Feedback Management: \- Address customer complaints or conce * rnspromptly, finding solutions or escalating when necessary. Ensure customer satisfaction and resolve issues in a timely mann * er.Coordinate with the CROSS functional teams \- to ensure product availability and timely Shipment/delive * ry.Document Management \- Ensure that all orders are invoiced accurately and promptly in a timely manner as per SLA