Software Support Engineer(Fresh Graduate or Entry Level)

At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently looking for a highly proactive and detail\-oriented **Software Support Engineer** to join one of our **clients' teams** . If you're looking for an exciting opportunity to grow in an innovative environment, this could be the perfect fit for you. **Key Responsibilities** ● Providing support to the customers via phone, email, or chat, and assisting them in identifying and resolving technical issues related to Spintly hardware and software products. ● Spintly has developed diagnostics tools to troubleshoot issues, you will be using those to analyse and solve issues. ● Running Python scripts and other automation tools to streamline the debugging and testing process. ● In the process of solving issues, you are expected to develop and maintain technical documentation for hardware and software products, including manuals, guides, and FAQs. ● Collaborate with cross\-functional teams, including product design engineers and software engineers, to identify and resolve complex technical issues. ● Acquiring In\-depth knowledge of products to understand how the issues need to be resolved. ● Continuously update and maintain knowledge of the latest hardware and software technologies and trends. ● Travelling to customer sites for training or understanding requirements. **Requirements** Diploma / B.E or equivalent in / Electronics / Electronics \& Communication /Computer science. ● Strong interest and knowledge of electronics hardware, wiring and basic concepts. ● Basic knowledge of scripting languages like Python or similar. ● Excellent communication and interpersonal skills, with the ability to communicate technical information to both technical and non\-technical stakeholders ● Strong analytical and problem\-solving skills, with the ability to think creatively and identify innovative solutions.