Service Administrator - Peterbilt

We are currently seeking a Service Administrator for our London Brandt Peterbilt location. This position is responsible for assisting the service manager in maintaining accurate and on\-time reports and records relative to the Service Department’s operation. Duties \& Responsibilities * Fields internal and external customer inquiries to the Service Department * Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced * Maintains the service library with current information (for example, files bulletins, manuals, multi\-media, etc.) under the direct supervision of the Service Manager * Maintains Service Department filing and records * Updates customer profiles using equipment, hours, or other information from the customer work orders * Maintains accessories and supplies and prepares replacement orders * May prepare Service Technician efficiency reports * May process warranty and/or product improvement claims including the computation of charges, submission and follow\-up