Senior Housekeeping Manager

**Job Summary** We are seeking an experienced **Senior Housekeeping Manager** to lead and oversee housekeeping operations across multiple sites or a large facility. The role focuses on maintaining high cleanliness standards, managing teams, optimizing processes, and ensuring excellent client/customer satisfaction. **Key Responsibilities** * Oversee **daily housekeeping operations** across assigned properties or cluster sites * Manage and supervise **housekeeping staff, supervisors, and team leaders** * Ensure adherence to **cleanliness, hygiene, and sanitation standards** * Develop and implement **cleaning schedules, SOPs, and quality control procedures** * Conduct regular **inspections and audits** to maintain service quality * Manage **inventory of cleaning supplies, chemicals, and equipment** * Coordinate with **vendors and suppliers** for materials and services * Monitor **SLA/KPI performance** and ensure targets are met * Handle **client communication, complaints, and service improvement plans** * Ensure compliance with **health \& safety (HSE) regulations** * Train and develop staff to improve **productivity and service quality** * Prepare **reports, budgets, and cost control strategies** **Requirements** * 4\+ years of experience in **housekeeping management** (hotel, FM, or residential) * Proven experience managing **large teams or multiple sites** * Strong knowledge of **cleaning standards, chemicals, and equipment** * Familiarity with **HSE and hygiene regulations** * Good leadership, communication, and organizational skills * Ability to manage operations under pressure **Preferred Skills** * Experience in **hotels, hospitals, or facility management companies** * Knowledge of **sustainability and eco\-friendly cleaning practices** * Strong **vendor and cost management skills** **Key Competencies** * Team Leadership * Quality Control * Operational Efficiency * Customer Service Excellence * Attention to Detail