Senior Delivery Manager cum Portfolio Manager – (SAP SuccessFactors)

Exciting Opportunity Alert! 🌟 HTC Global Services is hiring a Senior Delivery Manager cum Portfolio Manager – (SAP SuccessFactors) - HR Domain expert for an 1-year extendable contract in Abu Dhabi, UAE (Onsite).

HTC Global Services - a leading CMM level 5 global provider of innovative IT and Business Process Services and Solutions since 1990 with headquarters in Troy, Michigan, USA.

Role Summary

Senior Delivery Manager cum Portfolio Manager – HR Domain

will own the end-to-end HR Technology roadmap, managing budgets and driving digital transformation. The role demands an outcome-oriented leader who can independently guide technical teams using hands-on implementation experience, solve complex delivery challenges out-of-the-box, and effectively manage executive stakeholders.

Key Accountabilities

HR Technology Portfolio Leadership

• Roadmap Ownership

: Own and govern the end-to-end HR Technology portfolio and transformation roadmap.

• Strategic Alignment

: Define strategic technology roadmaps aligned with HR, DTI, and corporate objectives.

• Smart Prioritization

: Prioritize investments, programs, and enhancements based on business value, risk, compliance, and resource availability.

• Governance \& Metrics

: Establish portfolio governance, delivery metrics, and executive reporting mechanisms.

• Continuous Innovation

: Drive digitalization and AI-powered automation across the entire employee lifecycle.

Program \& Delivery Management

• End-to-End Delivery

: Lead large-scale HR technology programs from ideation through production deployment and benefits realization.

• Technical Guidance

: Guide developers, architects, and squads using your hands-on technical implementation experience.

• Problem Solving

: Unblock complex technical and delivery challenges with innovative, out-of-the-box thinking.

• Concurrent Initiatives

: Manage multiple concurrent initiatives, agile delivery teams, and cross-functional squads.

• Risk \& Crisis Management

: Proactively identify, mitigate, and resolve critical delivery risks, dependencies, and blockers.

Business Partnership \& Stakeholder Management

• Primary Tech Partner

: Act as the primary technology partner for HR Leadership and Business Product Owners.

• Executive Relationships

: Build strong relationships with the CHRO, HR Leadership Team, Finance, Procurement, Legal, and Security.

• Forum Leadership

: Lead steering committees, governance forums, and executive reviews.

• Conflict Management

: Resolve team friction, vendor disputes, and competing internal priorities across all organizational levels.

• Influencing Power

: Negotiate with senior stakeholders to achieve alignment and manage competing priorities.

Budget \& Financial Management

• Financial Oversight

: Manage annual HR Technology budgets, CAPEX, OPEX, forecasting, and investment plans.

• Business Cases

: Lead business case development, funding approvals, and capital planning activities.

• Value Tracking

: Track portfolio financial performance and ensure strict benefits realization management.

• Cost Optimization

: Optimize technology spending to maximize business value.

Vendor \& Commercial Management

• Commercial Governance

: Lead supplier evaluation, RFPs, contract negotiations, and commercial governance activities.

• Strategic Partnerships

: Manage strategic relationships with SAP, implementation partners, and technology vendors.

• Accountability

: Govern vendor performance through strict SLAs, KPIs, and delivery commitments.

Functional Scope

The role provides technical and implementation leadership across:

• Core HR

: Employee Central, Employee Master Data, Employee Contracts, Position Management, and Organization Management.

• Talent \& Workforce

: Recruitment, Candidate Experience, Onboarding/Crossboarding, Learning \& Development, Performance Management, Career Development, Succession Planning, and Workforce Planning.

• Payroll \& Benefits

: Payroll Integrations, Compensation, Benefits Administration, iSave Benefits Platform, and Rewards \& Recognition.

• Employee Experience

: Employee Engagement Platforms, HR Self-Service, Mobile Employee Applications, Chatbots, Virtual Assistants, and AI-enabled Employee Services.

Technology Landscape Ownership

Responsible for the strategy, governance, and delivery of:

• SAP SuccessFactors

: Employee Central (

Mandatory

), Recruiting Management, Onboarding, Learning, Performance \& Goals, Succession \& Development, Compensation, and Workforce Analytics.

• SAP Ecosystem

: SAP BTP, SAP Integration Suite, SAP Joule, and SAP AI Capabilities.

• Integration Landscape

: CPI, APIs, Middleware Platforms, Payroll Integrations, and Third-Party HR Systems.

• Digital Platforms

: iSave, Employee Mobile Applications, Employee Engagement Solutions, AI \& Conversational Platforms, and Bespoke HR Applications, Power Platform *

Chatbots, Agentic Automation, RPA

Qualifications \& Experience

Essential Experience

• Overall IT Leadership

: 8+ years of IT Program, Portfolio, or Delivery Management experience.

• HR Portfolio Leadership

: Minimum 5+ years leading HR Technology portfolios.

• SuccessFactors Expertise

: Minimum 3 years of hands-on experience with SAP SuccessFactors.

• Core HR Delivery

: At least one end-to-end implementation of SAP SuccessFactors Employee Central from design through go-live.

• Scale \& Budget

: Proven experience delivering enterprise-scale HR transformations and managing medium portfolios.

• Commercial Acumen

: Strong experience preparing business cases, securing executive funding, and managing complex vendor ecosystems.

Preferred Experience

• Advanced SF Delivery

: Multiple completed SAP SuccessFactors implementations.

• AI Solutions

: Experience with SAP Joule, Generative AI, and AI-powered HR solutions.

• Industry Background

: Prior experience in aviation, large enterprise, or multinational organizations.

• Global Delivery

: Experience delivering global HR transformation initiatives.

Education \& Certifications

• Education

: Bachelor's Degree in IT, Computer Science, Engineering, or a related discipline. An MBA or Master's Degree is preferred.

• Methodologies

: Expert in Agile, Scrum, SAFe, and hybrid delivery frameworks.

• Certifications (Preferred)

: PMP, PRINCE2, PMI-ACP, Certified Scrum Master (CSM), SAFe Agilist, or SAP SuccessFactors Certifications.

Key Competencies \& Attributes

• Leadership

: Highly accountable, forward-thinking, and comfortable operating independently with minimal supervision under pressure.

• Communication

: Exceptional verbal, written, and presentation skills tailored for executive-level stakeholders.

• Delivery Excellence

: Proven ability to manage ambiguity, think critically, and challenge constructively to drive alignment.

• Personal Attributes

: Smart, proactive, outcome-oriented, with high convincing power and excellent critical thinking skills.

Success Measures

• Roadmap Execution

: Successful delivery of the HR Technology roadmap, strategic transformation objectives, and AI-driven HR capabilities.

• Financial Adherence

: Budget adherence, cost optimization, and measurable value/benefits realization.

• Stakeholder \& Vendor Trust

: High stakeholder satisfaction scores and effective vendor delivery against SLAs.

• Operational Quality

: System stability, data compliance, platform security, and high employee adoption rates.

Interested candidates please do share your updated CV to mubeenakamal.basha@htcinc.com mentioning your Current CTC, expected CTC and notice period details.

#HTCGlobalServices #ITJobs #hiring #lookingforjob #careers #jobs #immediatejoiner #recruitment #technology #jobseekers #interview #lookingforjobchange #newjob #uaejobs #contract #onsite #Deliverymanager #PortfolioManager #SAPSF #Employeecentral #Implementation #HR #HRDomain