Job Description
Attendance, Dependability \& Performance – Workforce Planning Associate
Location: Mumbai
Shift: Rotational
Job Purpose:
To act as the
central point of contact for employee attendance and availability
, handling absence reporting, attendance records, and dependability-related interactions through structured call handling, accurate documentation, and policy-driven escalation.
Skills \& Knowledge:
- High attention to detail and ability to work in time-sensitive environments.
- Comfortable with outbound and inbound calling in a time-sensitive environment. Ability to follow defined workflows, compliance, and data security standards.
- Prior exposure to workforce planning, scheduling, or airline operations preferred.
Language Skills:
English:
Advanced
Real-time operational calls, staffing coordination, exception handling, and escalation discussions require confident, spontaneous communication with minimal misunderstanding.
French:
B1 to B2
Understanding common operational terms and handling
scripted or predictable interactions
. Non-routine, complex, or disciplinary conversations will be escalated to designated bilingual or onshore support teams as per defined escalation protocols.
How to Apply:
Please click on the Link below to Register and Apply.
https://smrtr.io/xfc86