Job Description
Senior Account Manager - Contract
Full-time | Remote
About BX Studio
BX Studio is a rapidly scaling digital agency working with enterprise brands including Reddit,
Headspace, and Verifone, as well as growth-stage startups. We specialize in web design,
development, and SEO/AEO services. In the past year, we've grown from 24 to 70 people,
doubled our revenue, and won Webflow’s 2025 Enterprise Partner of the Year award.
The Role
We're hiring a Senior Account Manager to own client relationships, drive retention, and
expand revenue across a portfolio of 8–12 accounts.
You have 5+ years of relevant experience in account management, project management,
or customer success at a digital agency.
This is not an entry-level role—we're looking for someone who can operate
autonomously and build strategic partnerships with marketing executives and founders.
You have experience meeting with prospective clients, leading discovery conversations,
scoping projects, pitching solutions, and managing the intake and handoff of new client
engagements.
If you're more of a pure Project Manager, this likely isn't the right fit—our PMs handle
day-to-day delivery while AMs own the relationship and account sales activity.
What We're Looking For
Client Partnership
You have a track record of building trusted advisor relationships with clients—not just managing
accounts, but genuinely understanding their business, anticipating needs, and translating
organizational goals into strategic initiatives.
Revenue Growth \& Retention
You're experienced in owning renewals, identifying expansion opportunities, and growing
accounts. You're comfortable discussing budgets, ROI, pricing, and contract terms while
maintaining excellent client retention.
Website \& Digital Project Management Background
You have strong experience with web design, development, and SEO projects in an agency
setting. This background makes you an effective collaborator with our Project Managers and
helps you scope realistic proposals.
New Business \& Client Intake
You're comfortable representing the agency in meetings with prospective clients, leading
discovery and intake sessions, defining project scope, pitching solutions, and ensuring a smooth
transition from pre-sales into delivery.
Interest in Building the Discipline
You're interested in contributing to our account management playbook—templates, processes,
QBR frameworks—recognizing that great account management is a team effort.
Bonus
Experience with analytics, content marketing, CRO, and branding.
Digital strategy background that helps you advise clients beyond just delivery.
What You'll Do
Serve as primary account lead and trusted advisor for your portfolio.
Develop strong relationships with marketing executives and founders.
Own renewal conversations and all account sales activity.
Identify, scope, and pitch expansion opportunities.
Meet with prospective clients, lead discovery and intake sessions, define project scope,
and pitch BX Studio's services to help convert new business opportunities.
Ensure seamless client experience from initial client intake and sales handoff through
ongoing delivery.
Proactively identify and resolve delivery and client satisfaction issues.
Understand our clients' business goals and build actionable roadmaps with PMs and
capability specialists.
Collaborate with leadership on pricing, packaging, and account growth plays.