Sales Manager

Role Overview: Title: Sales and Customer Service Manager Location: Santa Fe Springs, CA \- Onsite Reports To: Chief Commercial Officer Compensation: Base \+ Bonus About the Role: Reporting directly to the Chief Commercial Officer, the Sales and Customer Service Manager will champion the growth of our commercial pipeline and elevate our client experience. In this dual\-impact role, you will design, train, and manage our new business development process—from initial lead vetting through commercialization and product launch. Additionally, you will mentor and coach our customer service team to ensure flawless execution from purchase order receipt to "ready\-to\-ship," maintaining the highest levels of customer satisfaction. This role is ideal for a relationship\-builder who thrives on cross\-functional collaboration and wants to make a tangible impact on a growing business. Key Responsibilities: Commercial \& Business Development: * Pipeline Management: Develop, train, and manage the end\-to\-end new business development process from lead vetting through commercialization and launch to hit or exceed budget targets. * Lead Execution: Actively follow up on incoming leads and new sales opportunities generated from digital channels, trade shows, calls, and emails. * Prospecting: Research target accounts, identify key decision\-makers, and generate high\-converting leads. * Presentations: Partner with Sales and Marketing to build compelling collateral; effectively present products and services via virtual and in\-person customer meetings. * Industry Presence: Represent the company at annual industry trade shows. Customer Service Leadership \& Operations: * Team Coaching: Mentor and develop the Customer Service team, ensuring purchase orders stay on track to deliver On Time and In Full. * Cross\-Functional Collaboration: Partner closely with R\&D, Quality, and Operations to keep new projects and existing business running smoothly. * Data \& Insights: Maintain meticulous customer records within our CRM, support sales with accurate forecasting/analysis, and report key performance metrics (lead gen, conversion, revenue, OTIF rates) to executive leadership. * NPD Support: Bridge the gap between customers and production by deeply understanding customer needs to assist in effective New Product Development. Minimum Qualifications * Experience: 3\+ years of experience in an Inside Sales or Account Management role within a nutraceutical, supplement, food, beverage, or confectionery manufacturing environment. * Leadership: Demonstrated leadership experience managing Sales and/or Customer Service functions with a stable, proven career history. * Education: BA/BS degree in Communications, Marketing, Business, or a related field. * Tech Savvy: Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and experienced with CRM data management. * Core Skills: Exceptional communication (written/verbal), active listening, and strong phone presence. Highly organized with an ability to multi\-task and prioritize under tight deadlines. Preferred Qualifications: * Fluency in both Spanish and English (Bilingual). * Hands\-on experience with NetSuite ERP. * Familiarity with Lean Six Sigma methodologies. * Experience within the packaging industry. * High level of adaptability and flexibility in a fast\-paced environment.