Sales Manager - Selfridges

**Role Overview** We are seeking a dynamic and detail\-oriented **Sales Manager** to join our Womenswear Department at Selfridges, London. As a true ambassador of the Dolce \& Gabbana brand, you will play a pivotal role in empowering the sales team with the tools, guidance, and support they need to deliver exceptional client experiences and consistently achieve sales targets. **Your Contribution to the Role** * Enable Sales Excellence: Act as a key enabler for the sales team by ensuring they have the right tools, knowledge, and motivation to perform at their best and close sales effectively. * Client Experience Leadership: Elevate the in\-store experience by mentoring team members on delivering personalized, high\-touch service aligned with Dolce \& Gabbana standards. * Sales Floor Coordination: Oversee the smooth execution of the sales ceremony, ensuring consistency, efficiency, and alignment with brand values. * Product \& Brand Expertise: Serve as a role model in product knowledge and brand storytelling, inspiring the team and enhancing client engagement. * Clienteling \& CRM: Drive client retention and acquisition through strategic use of CRM tools, ensuring accurate data capture and proactive outreach. * Performance Monitoring: Track individual and team KPIs, identify areas for improvement, and implement action plans to drive results. * Team Development: Mentor and coach Client Advisors, fostering a culture of collaboration, accountability, and continuous improvement. * Operational Support: Assist with visual merchandising, stock organization, and shop floor maintenance to ensure a premium environment. **What You Bring To The Team** * Proven experience in a leadership role within luxury retail, ideally in Womenswear. * Strong organizational and multitasking skills, with a proactive and solution\-oriented mindset. * Excellent interpersonal and communication abilities, with a talent for motivating and developing others. * Fluency in English; additional languages are a plus. * Deep understanding of luxury client expectations and industry standards.