Sales Manager

Role \& Responsibilities

1. Inbound Lead \& Export Order Management

• Efficiently manage and qualify a high volume of inbound global inquiries for industrial/marine automation products.
• Review and process international sales orders, managing online payment gateways, export logistics concerns, and return/refund tracking.
• Enforce a strict zero-negligence policy for client communication, ensuring every inbound lead is followed up consistently and all global emails are answered daily without delay.
• Monitor predefined operational criteria including export pricing compliance, quality, quantity, international delivery timelines, and reliability.

2. Strategy, Process Automation \& Tracking

• Craft and implement a comprehensive sales strategy focused on maximizing conversion rates for inbound export traffic.
• Develop, refine, and streamline workflows within CRM platforms to enhance team efficiency and eliminate unproductive time.
• Plan and execute process enhancements and automation initiatives to optimize daily operations and revenue outcomes.
• Prepare weekly, monthly, and individual performance reports/charts to drive strategic planning and achieve sales targets.

3. Team Performance Monitoring \& Enablement

• Act as the operational backbone of the sales team, reviewing and resolving obstacles in the inbound sales pipeline.
• Spearhead hiring, onboarding, and training processes to build a high-performing inside sales team.
• Collaborate closely with Purchase, E-Commerce, and Marketing teams to align strategies and maximize revenue facilitation.
• Monitor individual productivity daily (calls, response times, lead movement) and address underperformance immediately.
• Personally track, drive, and close high-value or aging international leads while resolving blockers.

4. Client Relationship \& Quality Assurance

• Manage critical customer interactions and post-sale grievances.
• Build strong client relationships to expand the international customer base.
• Review quality-related concerns and post-feedback data from the QA team.
• Provide coaching and counseling to team members when required.

Preferred Candidate Profile

Experience \& Industry Preference

• 4+ years of experience in Inbound Sales, Sales Operations, Inside Sales, or Key Account Management.
• Industry experience in Industrial Automation, Marine Industry, Power Plants, or Heavy Industrial Machinery Exports is highly preferred.

Technical Skills \& Domain Knowledge

• Hands-on knowledge of CRM platforms and workflow/process automation.
• Strong understanding of international B2B sales cycles, inbound lead nurturing, and global client communication patterns.

Core Competencies

• Tactical thinking and strong problem-solving skills.
• Excellent communication and data-driven performance tracking capabilities.

Key Skills Sales, Sales Support, Presales, Sales Coordination, Sales Operations, Key Account Management, Branch Sales / Office Sales, Industrial Equipment, Sales Planning, Sales Process, Sales Administration, Sales Strategy, Sales Analytics