Sales Administration Officer

Property Monitor is the UAE's leading real estate technology and market intelligence platform, recently acquired by Dubizzle Group. At Property Monitor, we empower developers, brokers, investors, and property professionals with authoritative data and powerful analytics, enabling them to make faster, smarter, and more informed decisions. As part of Dubizzle Group, we are alongside some of the strongest classified brands in the market. With a collective strength of 5 brands, we have more than 123 million monthly users that trust in our dedication to providing them with the best platform for their needs. As the Sales Administration Officer, you will lead the admin team to support both the Sales Director and the Admin Lead on all administrative tasks required for the Company. You will assist and delegate within the admin team, assisting both the Sales \& Customer Support fronts. You should have detailed knowledge of our product portfolio and will play a central role in introducing new software products to the market, while also maintaining the commercial performance of existing products. A major part of the role would be customer service, so you will have to be comfortable working with the tech and data teams to be able to handle/solve client issues and enquiries with regard to Property Monitor products. **In this role, you will:** **Operations:** * Chase clients for data submissions on a regular basis to ensure the most complete set of data is received * Keep the client database up to date and work with the Sales team to ensure the highest level of accuracy * Become the in\-house ‘expert' on the Company CRM * Coordinate client training sessions \- Send invites, reminders and feedback * Evolve with the team's operational requirements to ensure business continuity * Create a detailed Master Subscription Agreement for New and Renewed clients * Cover the sales team's vacation/absence to ensure the continuation of business * Responsible for incoming lead qualification, logging and allocation * Book meetings for the sales team where required **Finance:** * Track, prepare, and send tax invoices to all subscribed clients * Send transaction reports to finance monthly * Coordinate with the Finance / Sales team / Management with regard to collections * Manage Platform access on the back of credit status **Tech:** * Manage customer issues/inquiries on the internal ticketing system * Responsible for user maintenance on the backend of the platform * Coordinate with Product/Data/Tech to resolve issues * Escalate to the sales representative where relevant and update the Sales team on any recurring/business\-critical issues * Manage client profiles on the backend of the Platform \- logo/branding, etc **Projects:** * Open to taking ownership of specific initiatives/teams within sales and setup/maintain admin * structure to support * Be nimble to support on different projects/ initiatives as per the company requirements **Requirements** * High School Diploma * Administration accreditation preferred * 2\+ plus years' experience in an admin role * Real Estate Industry knowledge * Knowledge CRM systems * Property tech/portal knowledge * Excellent IT skills (Word, Excel, PowerPoint, MS Outlook) and CRM experience * Demonstrated ability to multitask within a fast\-paced work environment * Good communication skills, both verbal and in writing * Good interpersonal skills and ability to quickly form professional relationships with colleagues and clients at all levels of seniority * Ability to prioritise and coordinate tasks efficiently, ensuring all deadlines are met * Ability to maintain a positive attitude towards routine tasks * Accurate and exceptional attention to detail * Pro\-active and enjoys working autonomously and as part of a wider team * Able to plan and manage workload efficiently * Comfortable having Sales conversations with Senior clients over the phone or in person **Benefits** * A fast paced, high performing team * Multicultural environment with over 60 different nationalities * Competitive Tax\-free Salary * Comprehensive Health Insurance * Annual Air Ticket Allowance * Employee discounts at multiple vendors across the emirates * Rewards \& Recognitions * Learning \& Development Bayut \& dubizzle is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. \#PropertyMonitor